Barista

Beacon Health System; South Bend (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Starbucks in Indiana is seeking a friendly team member to prepare hot and cold beverages and assist customers with orders. You will handle cash/card transactions, maintain a clean and stocked station, and ensure safety and quality standards are met throughout shifts.

As part of a fast-paced team, you will learn the menu quickly, assist customers with inquiries, and contribute to a positive customer experience while upholding Starbucks’ values and culture.

Qualifications

• Customer service experience in a food service environment preferred.
• Strong interpersonal and communication skills.
• Ability to learn quickly and follow directions.

Responsibilities

• Serve hot coffee and tea beverages.
• Use and operate all appropriate equipment.
• Respond politely and promptly to requests and issues.
• Process cash and card transactions accurately.
• Know the full menu and help customers choose.
• Follow health and safety rules.
• Support Starbucks’ culture, values, and goals.
• Stay calm under pressure and assist teammates.
• Keep the workspace organized and anticipate customer demand.
• Clean and stock supplies and facilities.

Skills

Customer service experience

Teamwork

Interpersonal skills

Ability to learn quickly

Cash handling

Education

High school diploma or equivalent

Job description

Under general supervision of the Starbucks Shift Supervisor, you will perform a variety of duties. This includes:

• Preparing hot and cold beverages to serve
• Serving packaged and prepared foods
• Compiling routine food orders,
• Receiving and putting away deliveries, cleaning, and sanitation
• Operation of computerized POS for transactions.

MISSION, VALUES, AND SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Job Responsibilities

• Serve hot coffee and tea beverages
• Use and operate all appropriate equipment.
• React politely and quickly to requests, queries, issues, and grievances.
• Accept cash and credit card transactions correctly, following proper funds practices.
• Display a deep knowledge of all menu options.
• Follow all applicable health and safety rules.
• Supports Starbucks’ culture, values, and goals.
• Capable of working under duress while maintaining a calm disposition.
• Keeps the business in good order and predicts the demands of the customers.
• Clean, organize, and stock supplies and facility.

Organizational Responsibilities

Associate complies with the following organization requirements:

• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect customers and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education And Experience

The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous customer service experience in a food service environment is also preferred, but not required.

Knowledge & Skills

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team.
• Ability to build relationships.
• Requires the physical abilities and stamina (i.e., ability to stoop, reach and lift equipment and supplies; remain on feet for long periods of time) to perform the essential functions of the position.

Working Conditions

• Exposure to noise, moisture, and heat in the food service area.

Physical Demands

• Requires the physical and stamina (i.e., ability to stoop, reach and lift equipment and supplies; remain on feet for long periods of time) to perform the essential functions of the position.