Barista

Dufry Careers; Phoenix (AZ); On-site; USD 19,286 - 24,796; Part time

Job summary

Starbucks is seeking a Barista to fulfill orders and perform sales transactions in a Starbucks location, while maintaining food prep, seating, and stock areas. This non-exempt role reports to the Store Manager.

You will greet customers, take orders, upsell, prepare drinks to standards, operate the cash register, and educate customers about coffee. You will also keep the area clean and follow safety policies to ensure a positive, efficient shift.

Qualifications

• Ability to interact with the public in a friendly, enthusiastic manner.
• Ability to stand, bend, and twist as required.
• Ability to read and comprehend instructions and policy documents.
• Willingness to learn Starbucks products and procedures.
• Some cash handling and customer service experience preferred.

Responsibilities

• Greet customers and take orders, upsell where possible.
• Prepare drink orders to Starbucks and HMSHost standards.
• Operate cash register and handle payments with accuracy.
• Educate customers about differences among coffee beans and brewing methods.
• Clean and stock the customer area.
• Follow safety and security policies to ensure partner safety.
• Maintain calm demeanor during high volume periods to set a positive example.

Skills

Customer service

Cash handling

Communication

Tools

Cash register

Job description

The Barista is responsible for fulfilling orders and completing sales transactions within a Starbucks establishment and performing other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining inventory; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions

• Greets customers and takes food order; provides information about products and looks for opportunity to “up-sell” products
• Prepares all drink orders to Starbucks and HMSHost standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows HMSHost and Starbucks operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to learn and maintain knowledge of Starbuck’s products and procedures
• Some cash handling and customer service experience preferred

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW