Barista

Virgin Hotels; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A vibrant hotel in Nashville seeks a Barista/Food Server to deliver exceptional service and create memorable guest experiences. Responsibilities include order taking, maintaining cleanliness, and engaging with guests. Ideal candidates possess excellent communication skills, customer service experience, and a passion for hospitality.

Qualifications

• Two years’ experience as a barista or food server preferred.
• Food Service Handler Card and TIPS certification valid for at least 6 months.

Responsibilities

• Take orders and serve food and beverages in a friendly manner.
• Maintain cleanliness and organization of the coffee bar.
• Educate guests about menu items.

Skills

Communication

Teamwork

Customer Service

Education

High school diploma or equivalent

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

This job entails taking orders for and serving food and beverage items to customers in a friendly, enthusiastic, and professional manner while using suggestive selling techniques. Regularly greet, communicate and converse with all guests. Set up and maintain an attractive, organized, clean, and standardized presentation. Make and serve coffee drinks. Educate and inform customers about the differences among coffee beans, coffee preparation, and home brewing methods. Continuously check food to ensure appearance, temperature, and portions are correct. Be knowledgeable of all menu items. Be prepared to answer any guest questions clearly and concisely. The candidate must also clear and clean tables as they are vacated. Listen and respond to guest requests or concerns. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Below is a list of skills needed to fulfill our expectations and thrive within the department to reach your potential.

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers in our constant quest to provide an “out of this world” customer service experience for our guests:

• Must love people and have a passion for serving others and the community
• Prepare the coffee bar daily, maintain it during the shift, and clean it nightly for the next shift
• Maintain a clean, hygienic, and organized work environment including stocking supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Stock the coffee bar as necessary in accordance with company guidelines regarding liquor requisition
• Adhere to company standards regarding food and beverage knowledge
• Orchestrate an extraordinary guest experience through positive guest interaction
• Guide guests through aspects of our hotel and our city
• Ensure that guests are of legal drinking age by asking for appropriate ID
• Handle cash and adhere to company policies regarding money handling
• Accurately enter all items into the POS system and charge guests accordingly
• Comply with sanitation standards and notify management of any issues

What qualities are we looking for?

You got skills? If you can perform the following, then you are in the right place…

• Lift and carry 50 lbs.
• Learn and sell menu items
• Stand for periods of 8-10 hours
• Enjoy working around and with people
• Work collaboratively with others, keeping guests and teammates as focus
• Communicate clearly in verbal and written English
• Follow all safety, health, and legal procedures
• Maintain a neat, clean, and well-groomed appearance per hotel standards
• Bend, squat, and stretch in confined spaces to perform duties
• Adhere to hotel policies including attendance, safety, and behavior

Two years’ experience as a barista or food server in a full-service restaurant is preferred. High school diploma or equivalent required. Must be able to stand and move quickly for 6-8 hours. Ability to lift up to 15 lbs regularly, and trays of up to 30 lbs frequently. Ability to push and pull carts and equipment weighing up to 250 lbs occasionally. Good communication skills required. All employees must maintain a professional appearance.

Background requirements:

• Legal, unrestricted ability to work in the U.S.
• Food Service Handler Card and TIPS certification valid for at least 6 months
• Preferred: 1-2 years’ experience in a full-service restaurant or lounge

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