BARISTA

UNM HOSPITALS; Monte Largo Hills (NM); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

UNM Hospitals is seeking a Barista/Customer Service Associate for their food services unit. The role centers on delivering friendly customer service, operating the espresso machine, handling cash transactions at the POS, and ensuring accurate cash reconciliation.

The position requires basic education and emphasizes reliability, teamwork, and adherence to department policies. It involves daily duties such as stocking, merchandising, and assisting with line monitoring in a hospital café setting.

Qualifications

• Essential: High School or GED Equivalent.
• No minimum experience required.
• Retail/espresso café experience is a plus (Barista).

Responsibilities

• Maintain customer service within the retail unit.
• Operate Espresso machine and cash register.
• Balance and reconcile cash drawer; prepare reports.
• Open/close the retail unit as assigned.
• Assist with merchandise reception and replenishment.
• Adhere to department policies and loss prevention standards.
• Handle routine customer inquiries and POS transactions.
• Prepare routine sales/inventory reports.

Skills

Customer service

Cash handling

Barista skills

Espresso machine operation

Cashier at POS

Education

High School or GED Equivalent

Tools

Cash register

Job description

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Food Services - Domenici II

FTE: 1.00
Full Time
Shift: Days

Position Summary

Responsible for the delivery of customer service within assigned retail unit. Operate Espresso machine. Operate cash register. Manage cash drawer, balance cash drawer, prepare cash register reconciliation reports. Make cash deposits. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed Responsibilities

• MAINTENANCE - Maintain department facilities and equipment in a condition to promote efficiency, health, comfort and safety of patients and staff
• TRAINING - Assist in training of volunteer staff
• CUSTOMER SERVICE - Ensure that each customer receives outstanding Customer Service by providing a customer friendly environment which includes greeting and acknowledging every customer , maintaining outstanding standards, solid product knowledge and all other components of customer service
• MERCHANDISE - Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure that stock levels and displays are in accordance with established standards
• LOSS PREVENTION - Adhere to departmental policies, procedures and practices including signing, pricing, and loss prevention
• SALES - Perform accurate and efficient sales transactions and maintain proper cash accountabilities at POS registers. Handle cash and make change as required
• CUSTOMER SERVICE - Communicate customer requests to management
• CUSTOMER SERVICE - Provide assistance with line monitoring, merchandise sacking, floor security, and/or related floor duties
• CUSTOMER SERVICE - Answer telephones and handle routine customer telephone inquiries
• REPORTS - Prepare routine daily reports such as sales, inventory logs, orders, credit card receipts, and/or bank deposits
• CASH - Operate cash register; prepare cash register reconciliation and miscellaneous routine reports
• DISPLAYS - May create displays
• OPEN/CLOSE - Open and close retail unit as assigned
• BARISTA - Operate Espresso machine with skill and efficiency as assigned
• EQUIPMENT & SUPPLIES - Assist with care and maintenance of department equipment and supplies
• COORDINATION - Coordinate work activities with co-workers to improve job efficiency

Qualifications

Education

Essential:

• High School or GED Equivalent

Experience

Essential:

No minimum experience required

Nonessential:

• Retail experience Espresso Café position: Barista experience

Credentials

Essential:

• Not Applicable/Not Required

Physical Conditions

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions

Essential:

• No or min hazard, physical risk, office environment