Barista

Freehand hotel; Chicago (IL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Holiday programs

Pet insurance

401(k) with matching

Job summary

HEI Hotels & Resorts is seeking a friendly and meticulous team member to join the Freehand Chicago outlet. You will greet guests, take orders, prepare and ring up food and beverages, and handle payments with accuracy.

Prospective candidates should have strong math, cash handling, and POS skills, plus excellent communication and customer service mindset. This role requires on-site work in Chicago and offers competitive compensation and benefits.

Qualifications

• Basic math skills for cash handling and pricing.
• Ability to operate a cash register and total guest checks accurately.
• Strong verbal and written communication abilities.

Responsibilities

• Greet customers with a friendly welcome and take orders accurately.
• Prepare customer orders as requested and efficiently.
• Ring guest checks and process payments via various methods.
• Balance and reconcile cash at the end of shifts, including house bank management.
• Maintain cleanliness and adhere to service standards of the outlet.

Skills

Basic math

Cash handling

POS procedures

Communication skills

Conflict resolution

Customer service mindset

Tools

POS software

Job description

About UsHEI Hotels & Resorts is proud to welcome the Freehand Chicago to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $16.60 - $16.60 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewProvide superior customer service while maintaining a clean and attractive outlet for guests.Essential Duties and ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.Prepare customers’ orders as requested accurately and efficiently.Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.Maintain the highest level of standards for all product preparation.Clean or sanitize work areas, utensils, equipment, service stations or seating areas.Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsBasic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.Ability to operate a keyboard and Point of Sale procedures.Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.