Barista

Chatham Bars Inn; Chatham (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality seeks an attentive Barista for its luxury resort café located at Chatham Bars Inn, MA. You will craft coffee and light fare, delivering anticipatory service that reflects a refined guest experience, while maintaining a pristine, inviting atmosphere.

The role emphasizes presentation, product knowledge, and teamwork to elevate the resort’s beverage program and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in a luxury café, hotel, or high-end food & beverage environment preferred.
• Passion for coffee, hospitality, and delivering exceptional guest experiences.
• Strong interpersonal and communication skills with a polished and professional demeanor.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Prepare and present coffee, espresso beverages, teas, and specialty drinks with precision and elevated presentation.
• Deliver personalized service by engaging guests professionally and anticipating needs.
• Handle light food items such as pastries and sandwiches.
• Ensure food and beverages are presented attractively per luxury standards.
• Maintain knowledge of café offerings, origins, flavors, and preparation methods.
• Keep a pristine, welcoming café environment and adhere to cleanliness standards.
• Operate POS systems accurately and discreetly.
• Monitor freshness and storage, following recipes and standards.
• Assist with inventory and communicate needs to leadership.

Skills

Interpersonal skills

Communication skills

Professional demeanor

Flexibility

Education

High school diploma

Tools

POS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five‑Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage‑style buildings with flower‑lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first‑hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter‑mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full‑service spa, and supervised Kids Crew sessions. The nearby 8‑acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm‑to‑table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

#PGH-CBI

Description

What you will have an opportunity to do:

The Barista is responsible for but not limited to crafting exceptional coffee and espresso beverages in addition to food items such as pastries and light fare while delivering anticipatory, personalized service reflective of a luxury resort experience. This role upholds the highest standards of quality, presentation, and hospitality, ensuring each guest interaction is warm, refined, and memorable. The Barista contributes to an elevated café atmosphere through attention to detail, product knowledge, and a commitment to excellence.

Essential Functions

• Prepare and present coffee, espresso beverages, teas, and specialty drinks with precision, consistency, and an emphasis on elevated presentation standards.
• Deliver intuitive, personalized service by engaging guests in a professional and polished manner, anticipating needs and exceeding expectations.
• Handle and prepare light food items such as pastries, sandwiches, and breakfast offerings
• Ensure food is presented attractively and in line with luxury hospitality standards
• Demonstrate comprehensive knowledge of all café offerings, including coffee origins, flavor profiles, and preparation methods.
• Maintain a pristine and inviting café environment, ensuring all service areas, equipment, and guest‑facing spaces meet luxury cleanliness and presentation standards at all times.
• Operate point‑of‑sale (POS) systems with accuracy and discretion, handling all transactions in a professional manner.
• Monitor and maintain product quality by ensuring freshness, proper storage, and adherence to established recipes and standards.
• Assist with inventory management, including tracking usage, restocking supplies, and communicating needs to leadership in a timely manner.
• Adhere strictly to all food safety, sanitation, and health regulations, maintaining compliance with resort and regulatory standards.
• Support seamless daily operations by executing opening and closing procedures with attention to detail and efficiency.
• Maintain and care for all coffee equipment, ensuring proper calibration, cleanliness, and reporting any maintenance concerns promptly.
• Collaborate with team members and other departments to ensure a cohesive and elevated guest experience across the resort.

What are we looking for?

Requirements

• High school diploma or equivalent required.
• Previous experience in a luxury café, hotel, or high-end food & beverage environment preferred.
• Passion for coffee, hospitality, and delivering exceptional guest experiences.
• Strong interpersonal and communication skills with a polished and professional demeanor.
• Ability to thrive in a fast-paced, detail-oriented environment while maintaining composure.
• Basic math skills and experience handling financial transactions.
• Flexibility to work a varied schedule, including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.

Compensation

$18.00 / hr + Tips

$18.00 / hr + Tips

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.