Barback - Sportsbook

PENN Entertainment, Inc.; Baton Rouge (LA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

PENN Entertainment, Inc. is seeking a bar-oriented team member in Baton Rouge to deliver fast, friendly service at our casino bar. You will interact with guests, beverage servers, and bartenders, ensuring a high standard of guest satisfaction in a fast-paced setting.

Responsibilities include maintaining stock, promoting casino events, and handling guest interactions with professionalism and courtesy. A 21+ age requirement, English proficiency, and the ability to work nights and weekends are

Qualifications

• Excellent customer service and communication skills.
• Willingness to work nights, weekends, holidays and overtime as needed.
• Must read, write, speak English clearly and accurately.
• Professional appearance and strong guest interaction abilities.

Responsabilités

• Provides fast, friendly, professional service to casino guests, beverage servers and bartenders.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as ambassador of goodwill at customer and public relations functions.
• Promotes casino events and programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Maintains par levels of operating supplies and equipment for bar.

Connaissances

Customer service

Communication

English proficiency

Teamwork

Formation

High school diploma or equivalent

Description du poste

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions
• Promotes casino events and programs
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
• Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
• Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
• Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
• Replaces empty draught beer kegs as may be required
• Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures
• Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards

Requirements

• Must be 21 years of age
• High school diploma or equivalent
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces