Barback (Full-Time)

Loews Hotels; Philadelphia (Philadelphia County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health benefits and wellness

Paid time off (Sick, Vacation, Holiday

Parental leave

Tuition reimbursement

Employee meals

Discounts and perks

Job summary

Loews Philadelphia Hotel is seeking a Barback to support the Bartenders and Beverage service in a high-volume, upscale hotel environment. You will stock service areas, assist with beverage service, and help maintain clean, organized workspaces throughout the shift.

Role emphasizes guest service, knowledge of wines and spirits, and adherence to safety and service standards. Flexible schedule including weekends and holidays is required, with opportunities to grow within the beverage program.

Qualifications

• Basic knowledge of wine and spirits and food.
• Polite, friendly and helpful to guests, management and fellow employees.
• Exceptional guest service skills.
• Ability to stand, stoop, bend and lift items up to 50 pounds repetitively during shift.
• Certifications: Certified Food Service Manager (CFSM), TIPS or equivalent.
• Effective leadership, management, organizational and communication skills.
• Ability to speak, read and write English.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Provides support to the Bartender and Beverage Server by stocking service areas and supplies, assisting with service of beverages, and transporting food trays.
• Participates in monthly inventories and maintains supplies.
• Inspects and prepares service ware; cleans and stocks glassware.
• Assist servers during high volume periods and returns stock to storage after shifts.
• Maintain cleanliness and sanitary conditions of lounge and service areas; perform closing duties and side work.
• Record guest orders accurately and monitor guest consumption for safety.

Skills

Wine & Spirits knowledge

Guest service

Professional demeanor

Lift up to 50 lbs

English proficiency

Flexible schedule

Leadership

Certifications: CFSM/TIPS

Education

High School Diploma or equivalent

Job description

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Paid Parental Leave
• Adoption Assistance
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Commuter Benefits for transit and parking
• Complimentary meals in Team Member Café while working
• Food & Beverage discounts in our on-site outlets
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom.

Essential Functions and Responsibilities

• Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas.
• Participates in monthly inventory
• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume
• Cleans and stocks glassware
• Maintains cleanliness and sanitary condition of lounge and service areas
• Assist in completion of post shift clean up and side work duties
• Maintain clean and organized storage space
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings
• Ability to perform 'Physical Requirements' and 'Mental Effort Requirements' as explained below.

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Interacts daily with all captains to review events of the day
• Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
• Stocks portable bar with required mixers, alcoholic beverages and related supplies
• Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
• Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
• To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels
• Breaking down of equipment and returning stock to the storage areas
• Perform other related duties as assigned or requested by supervisors/managers
• Records all aspects of guest order accurately
• Monitors guest consumption to prevent over indulgence and ensure safety
• Inventories all beverages and operating supplies, orders replacement items as needed
• Performs all closing duties, secures all inventory and supplies
• Performs monthly inventories
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Basic knowledge of Wine & Spirits, and food
• Polite, friendly and helpful to guests, management and fellow employees
• Exceptional guest service skills
• Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift
• Certifications: "Certified Food Service Manager", "TIPS" or equivalent
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Education:

• High School Diploma or equivalent

Experience:

• One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments