Bar Back - Restaurant Venues

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A premier casino and resort in California is seeking a Bar Back to assist Bartenders in delivering excellent guest service. Key responsibilities include keeping bar stations stocked, maintaining cleanliness, and assisting with drink orders. Ideal candidates will have a high school diploma and customer service experience. This role requires being at least 21 years old, providing a lively and positive atmosphere for patrons. Join our team to contribute to a top-tier entertainment environment!

Qualifications

• Must be at least 21 years of age.
• Minimum three months related experience or training required.
• Must have a warm and engaging personality.

Responsibilities

• Keeps bar stations fully stocked with necessary items.
• Maintains cleanliness and organization of the workspace.
• Assists Bartenders in greeting guests and taking orders.

Skills

Customer service skills

Communication skills

Mathematical operations

Education

High school diploma or GED

Job description

Under the direction of the Beverage Supervisor, the Bar Back assists Bartenders, enabling them to focus on providing premier guest service to patrons. By partnering with team members in operational processes, greeting patrons, and keeping the bars clean and stocked, the Bar Back allows Bartenders and Cocktail Servers to operate more efficiently in their respective roles.

Essential Duties And Responsibilities

• Keeps the bar stations fully stocked (ice, mixes, garnishes, napkins, straws, etc.). Provide coverage to other bars as requested and to ensure coverage during meal periods.
• Responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Ensures a clean, sanitary and thoroughly stocked bar. Empties trash as necessary throughout the shift, and at the end of the shift. Keeps bar surfaces clean, wipes down inside of reach-ins and beer coolers to prevent condensation buildup, cleans all garnish trays at the end of each shift or as needed, wipes down all mix containers and alcohol bottles at the end of each shift. Keeps the floors clean and presentable and ensures that all debris is collected. Ensures stations are ready for next shift.
• Prepares fruit garnishes for each shift. Assists Bartenders in mixing and preparing bulk alcohol and mix recipes for volume sales, such as concentrated juices, Sangria, and Spiced Cider.
• Assists Bartenders with greeting new guests and taking drink orders. Helps the Bartender retrieve or serve beer, sodas, or bottled beverages to guests or Cocktail Servers at the Bartender's direction during busy times. May also be required to serve drinks and collect payment.
• Ensure that all equipment is functioning correctly and efficiently, performing regular checks and requesting maintenance as needed. Verify that all necessary items, such as tools, supplies, and ingredients, are adequately stocked and readily available for use. This includes monitoring inventory levels, replenishing stock, and coordinating with inventory control to request additional products, with management verification when required.
• Notifies immediate supervisor of any problems that occur, including reporting of any guest who appears to be intoxicated or under the age of 21.
• Performs other duties as assigned to support the efficient operation of the department.

Educational, Experience And Qualifications

• High school diploma or GED required.
• Minimum three (3) months of related experience or training required.
• Must be at least 21 years of age.

Knowledge, Skills And Abilities (KSA)

• Must have a warm, inviting and engaging personality and be comfortable in an entertainment setting.
• Must possess excellent customer service and communications skills.
• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy periods.

Required Licenses, Certifications And Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s Card within 90 days of employment.
• Will be required to obtain and maintain T.I.P.S. Training for Intervention Procedures (TIPS) Certification upon employment.
• Select One of the Following for Driving Responsibilities: no Driving Responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements / Working Conditions – Environment

• Primary work environment is in a climate-controlled office Casino and Resort setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!