Banquet Set-Up Supervisor - Lodge

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 28,929 - 35,817; Full time

Job summary

Crescent Hotels & Resorts in Williamsburg seeks a Banquet Housecleaner Supervisor to oversee Lodge Conference Center operations and Woodland’s Conference Center. You will ensure clean attractive spaces for all events and manage staff to meet quality standards.

Responsibilities include supervising staff, monitoring service quality, coordinating with chefs and clients, and resolving issues during functions. Flexible hours, weekend and holiday work required. May require DMV record check.

Qualifications

• High school diploma or GED required; 3 months experience.
• Must have knowledge of various banquet room sets.
• Fluent in English reading, speaking, and writing.
• Ability to supervise and train banquet housecleaner employees.
• Must work flexible hours including nights, weekends, and holidays.
• Virginia DMV motor vehicle record required.

Responsibilities

• Supervises Lodge Conference Center Banquet Housecleaner staff to ensure timely, quality work.
• Monitors service quality during functions and resolves issues.
• Follows schedules according to staffing and budget guidelines.
• Monitors labor costs based on business volume and needs.
• Coordinates repairs with maintenance and housekeeping teams.
• Works with conference services, chefs, clients on event setup.

Skills

Interpersonal skills

Public contact skills

Attention to detail

Multitasking

Flexibility

Communication

English proficiency

Teamwork

Education

High school diploma or GED

Job description

Description

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

Assists the Senior Banquet Manager in supervising the Banquet Housecleaner department to ensure the continual cleanliness and attractiveness of the Lodge Conference Center (Inside and Outside), and Woodland’s Conference Center (Inside and Outside) to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions.

Responsibilities include but are not limited to:

• Supervises the activities of the Lodge Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Follows schedules adhering to staffing and budgetary guidelines.
• Aggressively monitors labor and department expenses according to business volume and needs.
• Calls for repair of facilities and equipment with CWC maintenance, and/or Lodge Housekeeping.
• Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required with the Senior Banquet Manager
• Works with conference services, chefs, clients, and Lodge banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards, and administers department policy.
• Attends regular daily and weekly assigned meetings.
• Meets with conference clients as requested in pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been meet.
• Performs other related duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience

High school diploma or G.E.D. 3 months experience required.

Preferred Qualifications

Previous extensive banquet set-up experience preferred.

Qualifications

• A copy of Virginia, DMV motor vehicle record is required
• High school diploma or G.E.D.
• Must possess knowledge of various banquet room sets
• Must possess outstanding interpersonal and public contact skills.
• Must be able to work flexible hours including nights, weekends, and holidays.
• Must have the ability to supervise and train banquet housecleaner employees.
• Must be able to work independently and within a team environment.
• Must be fluent in English reading, speaking, writing and proficiency.
• Must be able to pay attention to detail.
• Must be able to work on multiple tasks at once.
• Must be able to take directions and provide clear communication.
• Must be able to listen to others and speak in a positive, confident manner.

Typical Work Schedule

Regular/FT

Compensation Disclaimer

The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate’s skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Range: $21 to $26

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts