Banquet Waitstaff

The-Townsend-Hotel; Birmingham (MI); On-site; USD 16,000 - 22,000; Part time

Benefits offered by this job

Success Coach every Thursday

Fifty percent off restaurant bill for

up to six guests

401 (k)

Discounted Bus Passes

PTO Program

& so much more!

Job summary

The Townsend Hotel in Birmingham, MI is seeking a part-time Banquet Houseperson to support event setup, service, and break-down for meetings and banquets. The role emphasizes teamwork, guest interaction, and maintaining a pristine service floor.

You will follow event orders, prepare service stations, and assist with room turnover to ensure smooth events. Requirements include a high school diploma or equivalent and English communication skills; 1 year of banquet experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Requires the ability to communicate with guests in English.
• Minimum 1 year of Banquet Houseperson experience preferred.

Responsibilities

• Prepare waters, butters, and creamers; set up and stock meeting rooms.
• Refresh meeting rooms during meals and coffee breaks.
• Clean and return equipment to proper locations.
• Follow the Banquet Event Order instructions.
• Perform multiple tasks in a fast-paced environment.
• Represent the venue professionally and ensure guest satisfaction.
• Coordinate with managers about staff, facility, and guest concerns.
• Assist with setup, breakdown, and stocking of work areas.
• Maintain warm, welcoming interactions with guests and colleagues.
• Communicate shifts and availability in a timely manner.

Skills

English

Guest service

Teamwork

Education

High school diploma or equivalent

Job description

• Location 100 Townsend Street,Birmingham, MI, 48009,United States
• Base Pay $13.73 / Hour
• Other Compensation Plus Gratuities
• Employee Type Regular Part Time

Contact information

• Name Bailee Gierman
• Phone [phone]
• Email [e-mail]

Description

RESPONSIBILITIES:

• Responsibilities include preparing waters, butters, creamers, including the setup, stock, and maintaining of meeting rooms.
• Refresh meeting rooms during meals and coffee breaks.
• Clean and return equipment to proper location.
• Must be able to follow instructions on the Banquet Event Order.
• Must be able to perform multiple tasks simultaneously in a fast-paced environment.
• Must be able to professionally represent the venue and the company to all our guests and achieve 100% guest satisfaction.
• Keep captains and managers updated to any staff, facility or guest concerns.
• Must be able to clean, as it is required, during setup and breakdown of each event.
• Must be able to clean and stock appropriate work areas.
• Must be able to relate to and approach guests in a warm, welcoming demeanor.
• Must be able to follow written and/or spoken direction from supervisors for assignments.
• Must be able to communicate effectively with guests, fellow employees and management.
• Must be able to work in a team of two or more, with team spirit.
• Must be able to attend training sessions and meetings, as scheduled by management.
• Must clock in and be ready to work at scheduled time.
• Must communicate with management if unable to work a specific shift.
• Employee is responsible for turning in availability to banquet manager detailing any shift requests two (2) weeks in advance.
• Employee is responsible for confirming his or her own schedule each week.
• If an employee switches a shift with another employee, or works in another department, the Banquet Manager must approve it.
• Must help maintain a positive morale in the work environment and discourage idle, disruptive gossip.
• Must check with management before taking breaks or leaving at the end of a shift.
• While on the service floor: NO gum chewing, eating or drinking, leaning on walls or bars, sitting, dancing, cell phones or headphones.
• Perform any additional tasks, duties or responsibilities assigned to this position.

BENEFITS

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• PTO Program
• & so much more!

QUALIFICATIONS:

• High school graduate or equivalent required.
• Requires the ability to communicate with guests in English.
• Minimum 1 year of Banquet Houseperson experience preferred.

WORKING CONDITIONS:

• Requires full mobility for entire duration of shift, including walking and standing for a period of up to eight (8) hours.
• Must be able to safely grasp, lift, carry or otherwise move items weighing up to 50lbs.
• Must be able to bend and reach.

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. This policy applies to all terms and conditions of employment.