Banquet Supervisor

BENCHMARK; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Banquet Supervisor for Naples Grande Beach Resort. You will lead setup and service for banquet events, coordinate room arrangements and beverage service, and supervise hourly staff to deliver exceptional guest experiences in a luxury setting.

The role requires 2–4 years in food service, experience in upscale venues, knowledge of beverages, and the ability to work under pressure in a fast-paced environment.

Qualifications

• 2-4 years of food service experience, preferably Banquet service.
• Experience in a 4-star or 5-star venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.

Responsibilities

• Set up for functions including draping tables, setting silverware, napkins, centerpieces, and drinks.
• Serve and bus tables, carry trays, and clear tables during functions.
• Break down banquet rooms, bus tables, and organize storerooms.
• Maintain back hall cleanliness and organize storerooms.
• Set up break stations with coffee, tea, snacks and beverages.
• Assist with event room setup according to need and meal periods.
• Prepare condiments, brew coffee, and stock workstations for service.
• Serve food and beverages to guests and remove used items to the kitchen.
• Explain menu items, preparation methods, and ingredients.
• Address dietary requests and guest special needs promptly.
• Provide general property information and a warm welcome/farewell to guests.
• Interact professionally with staff and assist other departments as needed.
• Ensure final quality checks on food and beverage prior to service.

Skills

Food service experience

Excellent communication skills

Customer service orientation

Ability to work under pressure

Job description

Company Overview

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Property Overview

Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort‑wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination‑inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is set among lush mangrove forests on Florida’s Paradise Coast; it is a 474‑room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property‑wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full‑service spa, making it a premier destination for leisure travelers, groups and special events.

Why Join Us

We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. (Note: the call‑to‑action “Take the first step towards a rewarding career by applying today.” has been removed.)

Job Title: Banquet Supervisor

We are looking for a highly motivated Banquet Supervisor to join our team! This individual will help to direct the setup and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Reporting to the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set‑up and food and beverage service to enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Responsibilities

• Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centrepieces.
• Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
• Break down to include bussing tables, putting away dirty linen and centrepieces, vacuuming.
• Cleaning of back hall and organizing of storerooms.
• Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
• Assist as needed with event room set up according to meal period and table needs.
• Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
• Serve food and beverages to guests.
• Remove dishes, glasses, silverware, or other items from tables/counter tops and take them to the kitchen.
• Cleans and sanitizes tables and/or counters & seats after guests are finished.
• Explain how various menu items are prepared, cooking methods and ingredients.
• Takes into consideration any special request and dietary issues made by the guest.
• Provides general property information.
• Offers warm and sincere welcome/farewell for all guests.
• Interacts with staff in a professional manner, assisting other departments with necessary information.
• Ensures final quality check on food and beverage items prior to serving guests.
• Monitors assigned tables for customer satisfaction, quality, and additional service.
• Addresses any guest issue promptly and with high concern.
• Aids other events and restaurant staff as needed.
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).

Qualifications

• Someone with 2-4 years of food service experience, preferably Banquet service.
• Someone with experience in a 4-star, 5-star venue with synchronized service.
• Someone with knowledge of wine, beer, cocktails, and spirits.
• Someone who is able to work under pressure in a fast‑paced environment.
• Someone with a passion for creating an exceptional experience for all guests.
• Someone with excellent communication skills.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.