Banquet & Special Events Manager

Orchard Valley Golf Course; Lakewood (CO); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Healthcare Benefits

401(k) with employer match

PTO and leaves of absence

Résumé du poste

Troon is seeking a Banquet & Special Events Manager to plan, coordinate, and oversee private events within a residential HOA community. You will partner with the culinary team, restaurant management, and staff to deliver exceptional service while meeting financial targets.

The role emphasizes resident relations, fair treatment, and long-term satisfaction, with hands-on event management, setup, execution, and post-event follow-up. Experience in hospitality operations is essential.

Qualifications

• 3+ years in banquet/event management or hospitality operations.
• Excellent customer service with residents and guests.
• Strong organizational and financial management skills.
• Ability to lead and train event staff; manage schedules and service standards.
• Skilled at budgeting, pricing, deposits, and payment reconciliation.

Responsabilités

• Serve as the primary contact for residents and organizations planning private events and functions.
• Coordinate weddings, parties, HOA events, and community activities from scope to breakdown.
• Prepare detailed Banquet Event Orders (BEOs) and timelines; coordinate with culinary and service teams.
• Monitor costs, pricing, and profitability; manage deposits and billing steps.
• Oversee event setup, execution, and post-event follow-up; ensure safety and service quality.

Connaissances

Event planning

Customer service

Budgeting & cost control

Staff management

Operations coordination

Description du poste

Position Summary:

The Banquet & Special Events Manager is responsible for planning, coordinating, executing, and overseeing all banquet functions, private parties, community events, and special functions held within the HOA's clubhouse and event facilities.

The position requires a hospitality professional who combines outstanding customer service with strong organizational skills, financial responsibility, and hands-on event management.

Unlike a traditional hotel banquet manager, this individual works within a residential community where resident relationships, consistent service, fair treatment, and long-term satisfaction are essential.

Key Responsibilities:

Event Planning & Coordination:

• - Serve as the primary contact for residents and community organizations planning private events, celebrations, and special functions.
• - Coordinate weddings, birthday parties, anniversary celebrations, holiday functions, club activities, and HOA-sponsored events.
• - Meet with residents to discuss event requirements, menus, room arrangements, pricing, and special requests.
• - Prepare detailed Banquet Event Orders (BEOs) outlining all event requirements.
• - Coordinate event schedules with the culinary team, restaurant management, bartenders, servers, and clubhouse staff.
• - Ensure events begin on time and operate smoothly from setup through cleanup.

Resident Relations & Customer Service:

• - Provide professional, courteous, and responsive service to residents and their guests.
• - Respond promptly to banquet inquiries, requests, and complaints.
• - Clearly communicate event policies, pricing, deposits, cancellation procedures, and service charges.
• - Resolve event-related concerns professionally and fairly.
• - Maintain positive relationships with HOA committees, social clubs, and resident organizations.
• - Follow up after events to evaluate satisfaction and identify improvements.

Financial Management & Profitability:

• - Prepare accurate event estimates and budgets.
• - Work with the Food & Beverage Director and Executive Chef to establish appropriate event pricing.
• - Monitor food costs, beverage costs, staffing expenses, and other event-related expenditures.
• - Ensure events meet established financial targets and approved budget expectations.
• - Identify opportunities to increase banquet revenue without compromising resident satisfaction.
• - Track actual event expenses against projected costs.
• - Prepare monthly reports showing banquet revenue, expenses, profitability, and event participation.
• - Ensure proper billing, deposits, payment collection, and reconciliation.

Staff Management & Supervision:

• - Schedule and supervise banquet servers, bartenders, setup personnel, and other event staff.
• - Determine appropriate staffing levels based on event size and service requirements.
• - Train employees in service standards, event procedures, resident interaction, and safety.
• - Monitor labor hours and minimize unnecessary overtime.
• - Ensure employees maintain professional appearance, punctuality, and service standards.
• - Provide hands-on assistance during major events and high-volume functions.

Event Execution & Facility Management:

• - Personally oversee event setup, execution, and breakdown, or designate a qualified on-site supervisor.
• - Verify room layouts, table settings, decorations, audiovisual requirements, and food service arrangements.
• - Coordinate with maintenance and housekeeping departments.
• - Ensure event spaces are clean, safe, and returned to their original condition.
• - Protect HOA property, furnishings, and equipment.
• - Ensure compliance with applicable Florida food safety, alcohol service, fire safety, occupancy, and accessibility requirements.

HOA Community Coordination:

• - Work collaboratively with HOA management, the Lifestyle Director, and appropriate resident committees.
• - Coordinate scheduling to avoid conflicts between private functions and community activities.
• - Understand the differences between HOA-sponsored, resident-sponsored, and privately booked events.
• - Apply approved facility-use policies consistently and fairly.
• - Provide management with advance notice of significant event concerns.

Benefits & Other Compensation:

• - Healthcare Benefits – Medical, Dental, and Vision coverage.
• - Retirement Benefits – 401(k) with employer match (19 years of age and older).
• - Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com (http://www.troon.com/).