Banquet Setup & Guest Experience Associate

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 18,000 - 23,000; Part time

Job summary

Hilton Indianapolis Hotel & Suites is seeking a Banquet Houseperson to coordinate meeting setups, meal functions and audio-visual equipment in accordance with hotel policies. You will address guest requests promptly and professionally.

Responsibility includes prepping rooms at least 15 minutes before events, handling equipment, assisting with meal service and breakdowns, and ensuring a clean, polished environment throughout shifts in a fast-paced hotel setting.

Qualifications

• HS Diploma or equivalent.

Responsibilities

• Complete all assigned tasks and adhere to instructions provided by the supervisor or shift leader, ensuring high-quality execution.
• Ensure all necessary items, including water, amenities, audio-visual equipment, and breaks, are set up in the meeting room at least 15 minutes prior to the start time.
• Address customer requests for additional equipment and supplies, clearly communicating any associated charges to the guest and informing the supervisor to ensure proper billing.
• Exhibit strong customer relations skills, proactively greeting guests in a friendly and professional manner to enhance their experience.
• Set up and clean meeting and meal function rooms in accordance with company and hotel standards, ensuring a polished and professional environment.
• Maintain meeting rooms during breaks, replenishing supplies such as water glasses, ashtrays, and candy jars, changing linens as needed, and ensuring cleanliness by removing garbage.
• Assist with meal service and event breakdowns, ensuring smooth transitions, and help secure banquet guest signatures for accurate billing.
• Adhere to energy conservation guidelines and follow all safety procedures to ensure a sustainable and secure work environment.

Education

HS Diploma or equivalent

Job description

Hilton Indianapolis Hotel & Suites is seeking a Banquet Houseperson to coordinate meeting setups, meal functions and audio-visual equipment in accordance with hotel policies. You will address guest requests promptly and professionally.

Responsibility includes prepping rooms at least 15 minutes before events, handling equipment, assisting with meal service and breakdowns, and ensuring a clean, polished environment throughout shifts in a fast-paced hotel setting.