Banquet Setup/Breakdown-Spartanburg Marriott

Mainsail Lodging & Development; Spartanburg (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Mainsail Lodging & Development is seeking a Banquet Set Up role to support banquet personnel and ensure exceptional service aligned with Marriott standards. Responsibilities include setup of tables and chairs, greeting guests, handling special requests, and maintaining equipment and cleanliness.

The ideal candidate will have a High School diploma or higher, strong customer service and communication skills, and comfort using tablets or iPads to assist daily operations.

Qualifications

• High School diploma or higher required.
• Experience in hospitality preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet guests in public spaces with a warm, friendly manner.
• Assist banquet function setup including tables, chairs, and linens.
• Follow scheduled shifts, breaks, and lunch requirements.
• Report light outages or equipment issues to the manager.
• Help guests with special requests and provide hotel knowledge.
• Use technology proficiently to support operations.
• Maintain guest confidentiality and a positive attitude.
• Remain professional when interacting with guests and staff.

Education

High School diploma or higher

Tools

Tablets / iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Banquet Set Up will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Marriott standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Acknowledge guest in all public spaces with a warm and friendly greeting
• Assist with banquet function of the hotel to include set up of tables and chairs
• Follow scheduled shifts and follow break and lunch requirements
• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
• Assist guest with any specials requests
• Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens
• Professional communication while using technology
• Respect all guests, team members, and management by maintaining a positive, friendly attitude
• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
• Maintain guest confidentiality following all hotel procedures
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and/or in rooms
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
• Perform other duties as management requests to service our guests.
• Education & Experience
• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift/push/pull 50 lbs.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.