Banquet Setup

Hilton Washington DC National Mall The Wharf; Washington (District of Columbia); On-site; USD 41,328 - 44,083; Full time

Job summary

Hilton Washington DC National Mall The Wharf is seeking a banquet server to support events at the venue in Washington, DC. This role involves setting up banquet rooms, moving and arranging tables and equipment, and providing courteous guest service throughout functions.

Responsibilities include breaking down after events, maintaining cleanliness of service areas, assisting with breaks and linen handling, and adhering to hotel policies.

Qualifications

• Experience in banquet setup and event service.
• Prior banquet setup experience preferred.
• Excellent customer service and teamwork.

Responsibilities

• Move and arrange tables, chairs, staging and equipment safely.
• Set up banquet rooms as per contract specifications.
• Break down and store furniture after events.
• Provide courteous and responsive service to guests.
• Maintain cleanliness and organization of service areas.
• Assist with coffee breaks, linen handling, and equipment care.
• Notify management of shift activities.
• Follow hotel and banquet department policies.

Skills

Customer Service

Critical Thinking

Conflict Resolution

Education

High School (preferred)

Job description

COMPENSATION

Pay: $30.25 per hour

JOB DUTIES

• Responsible for moving tables, chairs, staging and any other banquet equipment with proper use of hand trucks, carts and dollies in a safe manner.
• Set up banquet rooms exactly as the contract states: this includes chairs, tables, staging, skirting of tables, water stations, buffets, etc.
• Responsible for the breakdown and storage of furniture and equipment upon completion of banquet catering functions. This includes cleaning and vacuuming meeting rooms.
• Treat guests with courtesy, friendliness and respect and provide responsive service.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Complete closing duties, such as:
• Properly store all reusable goods.
• Clean all equipment as assigned.
• Restock all items for next service.
• Remove all dirty linen.
• Perform cleaning and general maintenance duties of all banquet function rooms, equipment, and public areas. Follow maintenance program and cleaning schedule.
• Provide porter service to the guests as required.
• Notify management of any pertinent information related to shift activities.
• Meal and beverage service is performed on time and in an efficient manner, following correct procedures as outlined in the Server Training Manual
• Completes the breakdown after each function as assigned, ensuring the return of equipment to proper storage areas
• Assists fellow servers and management in their duties as required
• Maintains care and cleanliness of all banquet equipment
• Maintains cleanliness and care of work areas or back of the house service areas
• Carries all equipment in a manner that is safe for self as well as fellow workers
• Always uses good language and exhibit a good, positive attitude
• Adheres to all hotel and Banquet Department policies as set in the Employee Handbook
• Sets up, serves and breaks down coffee breaks according to established procedure
• Ensures the correct handling of clean and soiled linen and proper storage of all linen
• Adheres to all local liquor laws and fire regulations
• Continually check to see that rooms are set in accordance to the banquet event orders and organized properly for service
• Complete other duties as assigned by the banquet captain and/or management.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Constantly. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Frequently.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Constantly. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Constantly

LIFTING/CARRYING: Constantly lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances. Color vision required.

BENEFITS

Medical, dental and vision are offered through the CBA benefit plan.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 202-484-1000 to let us know the nature of your request.

Behaviors

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School (preferred)

Experience

• Face pace (preferred)
• Flexible work schedule/hours (preferred)
• 1 years: Banquet setup experience (preferred)

Skills

• Customer Service (preferred)
• Critical Thinking (preferred)
• Conflict Resolution (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.