Banquet Service Specialist: Elite Guest Experience

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Omni Hotels & Resorts is hiring a banquet server to deliver exceptional guest service at our New Orleans venue. You will understand food & beverage menus, assist with event banquets, and maintain high standards of cleanliness and presentation.

The role requires hands-on hospitality experience, Serve Safe certification, strong communication, and the ability to work in a fast-paced environment with flexible hours, including evenings and weekends.

Qualifications

• Hands-on food and beverage knowledge.
• Proven customer service skills and friendly demeanor.
• Ability to communicate clearly with guests and coworkers.
• Capable of multitasking in a busy hotel setting.
• Desire to learn and maintain high service standards.

Responsibilities

• Maintain service standards and comply with hotel policies.
• Prepare for health department and Ecosure inspections.
• Polish china, glass, and silver; set up buffets.
• Serve food and beverages to guests during events.
• Assist in banquet event setup and breakdown.
• Attend required trainings and meetings.
• Respond to guest requests promptly to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Teamwork

English proficiency

Education

Serve Safe certified

Louisiana Responsible Vendor

Tools

Micros

POS systems

Payroll systems

Job description

Omni Hotels & Resorts is hiring a banquet server to deliver exceptional guest service at our New Orleans venue. You will understand food & beverage menus, assist with event banquets, and maintain high standards of cleanliness and presentation.

The role requires hands-on hospitality experience, Serve Safe certification, strong communication, and the ability to work in a fast-paced environment with flexible hours, including evenings and weekends.