Banquet Server - The Historic Cavalier Hotel

Gold Key PHR; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Banquet Server in a vibrant hospitality environment! This role is crucial for delivering exceptional food and drink service at various banquet events. You'll be responsible for setting up and breaking down banquet functions, ensuring cleanliness and safety, and providing top-notch service to guests. If you thrive in a fast-paced setting and enjoy working collaboratively with others, this opportunity is perfect for you! Become part of a team that values your contributions and supports your growth in the hospitality industry.

Qualifications

• Previous experience in high volume restaurant or banquet service preferred.
• Ability to work entire shifts standing and walking.

Responsibilities

• Set up and break down banquet functions and spaces efficiently.
• Serve food and beverages promptly to ensure quality guest experience.
• Maintain cleanliness and organization in the function area.

Skills

Customer Service

Attention to Detail

Team Collaboration

Time Management

Education

High School Diploma or Equivalent

Job description

Overview

The Banquet Server is responsible for food and drink service at banquet events. The Banquet Server will also assist with the set up, break down, and clean up of all banquet functions in accordance with the BEO and standards, specifications, and inventories. The Banquet Server maintains a clean, sanitary, and safe event area at all times to ensure a quality experience is delivered to guests. The successful Banquet Server will ensure quality and efficient guest service, maintain cleanliness and organization standards, and have exemplary attendance.

Responsibilities

Level One

Responsibilities of Gold Key|PHR hourly Associates:

1. Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
2. Be on time. Follow attendance guidelines and report to work on time, in uniform, and follow clock in and out procedures.
3. Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, be well groomed, in uniform, and practice good personal hygiene.
4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”
5. Work smart. Understand the needs of the shift, use resources properly, complete all assignments methodically and promptly without losing attention to details.
6. Use your tools. Use the approved tools and checklists to complete assigned tasks.
7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned.

Associate Responsibilities specific for this role and Department:

1. Set up of banquet functions and spaces.
2. Set tables in assigned area according to standard.
3. Serve food and beverage for events in accord with BEO and standards promptly and efficiently to ensure a quality guest experience.
4. Keep function room and station neat & clean per established policies & procedures.
5. Use proper in-room clearing & aisle tray break-down buffet or other special food service tables & equipment.
6. Assist with setting up/breaking down buffet or other special food service tables & equipment.
7. Provide guest services in a highly professional manner exceeding guest expectations at all times.
8. Be familiar with the various types of workable set-ups for each function room.
9. Complete assigned sidework and checklists.

Qualifications

Type: Qualification

Education: High School Diploma or Equivalent Preferred

Experience: Previous High Volume Restaurant or Banquet Service Preferred

Skill: Able to work an entire shift standing and walking.