Banquet Server — Guest Experience Specialist

Hyatt Centric Hotel; Charlotte (NC); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive salary and benefits

Dynamic, growing team

Fast-paced environment

Job summary

The Indigo Road Hospitality Group in Charlotte, NC is seeking a Banquet Server to ensure guests receive attentive service and memorable dining experiences. You will be the welcoming presence, guiding guests through menus and offerings while upholding quality and hospitality standards.

Join a dynamic team that values growth, teamwork, and guest satisfaction, with opportunities for career advancement in a growing hospitality group.

Qualifications

• Must be 18 years or older with restaurant or related experience.
• Ability to communicate effectively with guests and staff.
• Flexible schedule including days, nights, weekends and holidays.
• Ability to stand/walk for extended periods.

Responsibilities

• Welcome, greet, and monitor guests to ensure satisfaction with food and service.
• Stay knowledgeable about menu offerings and answer questions about dishes and beverages.
• Assist with side work and maintain clean service areas during shifts.
• Prepare and present final bills, process payments, and report gratuities in line with IRS standards.

Skills

Guest service

Team player

Effective communication

Job description

The Indigo Road Hospitality Group in Charlotte, NC is seeking a Banquet Server to ensure guests receive attentive service and memorable dining experiences. You will be the welcoming presence, guiding guests through menus and offerings while upholding quality and hospitality standards.

Join a dynamic team that values growth, teamwork, and guest satisfaction, with opportunities for career advancement in a growing hospitality group.