Banquet Server - Full & part-time

BENCHMARK; United States; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee hotel rates

Job summary

Pyramid Global Hospitality’s The Belgrove in West Palm Beach offers a dynamic, rewarding hospitality environment. Join a team across guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more, with comprehensive training to help you excel in a 150-room plus resort setting.

You will be part of a portfolio that emphasizes exceptional service, teamwork, and growth opportunities, located in a resort property with amenities including a world-class spa, golf

Qualifications

• 2-4 years of food service experience (banquet preferred).
• Experience in a 4- or 5-star venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.

Responsibilities

• Serve guests in a professional, efficient and courteous manner.
• Prepare specified areas for food and beverage service according to company standards.
• Maintain knowledge of menu, wine list, hotel facilities and services to respond to guest inquiries.
• Provide the highest quality of food, beverage, atmosphere and service.
• Address and resolve guest complaints promptly, ensuring a positive experience.
• Coordinate with dining room, kitchen, and other departments for seamless service.
• Maintain high standards of personal hygiene and appearance per Dress Code.

Skills

Food service experience

4-5 star venue experience

Wine, beer & spirits knowledge

Under pressure

Guest experience

Excellent communication

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course.

This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel.

If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove.

What you will have an opportunity to do:

Serve guests in a professional, efficient and courteous manner. Prepares specified areas for food and beverage service according to company standards, including, but not limited to, guest rooms, conference rooms, buffets, & dining rooms, in an agreed upon time frame.

ESSENTIAL JOB FUNCTIONS

Maintains general knowledge of:

• Menu
• Wine List
• All hotel facilities/services, enabling server to respond to guest inquiries appropriately.
• Provide the absolute highest quality of food, beverage, atmosphere and service.
• Quickly address, resolve and report any complaints or negatives situations so guests involved will leave having a positive experience overall and will return again.
• Complete side work promptly and in accordance to standards
• Promote and maintain strong lines of communication and teamwork between the dining room and kitchen, and all other departments as they interact with Food and Beverage.
• Maintains a high standard of personal hygiene and appearance in accordance with our Dress Code Standards for uniformed associates.
• Assists other associates with their job functions to ensure optimum service to guests.
• Fosters and promotes a cooperative working climate, maximizing productivity and employee morale.
• Performs all job functions, special projects, and tasks as assigned.

What are we looking for?

• Someone with 2-4 years of food service experience, preferably Banquet service
• Someone with experience in a 4-star, 5-star venue with synchronized service
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who is able to work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.