Banquet Server Cashier-On Call - Requisition #388864

Infor; Temecula (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a Banquet Server to support all banquet service styles including buffets, plated meals, receptions and breaks. The role focuses on providing Four Diamond service and maintaining quality standards.

Responsibilities include setting up tables, lifting 8-10 plate trays, engaging with guests, bussing, stocking food and beverage, and keeping storage and coffee areas organized.

Qualifications

• Requires high school diploma or GED and at least 1 year of related experience.
• Must be able to read and comprehend instructions, memos, and diagrams.
• Must be able to carry 8–10 plates and perform physically demanding tasks.

Responsibilities

• Set up tables and side stations with silverware, plates, napkins, and beverages.
• Lift trays carrying 8–10 plates.
• Engage with guests and fulfill requests to the best of abilities.
• Bus and clear debris, clean utensils and glassware.
• Stock and store food and beverage items in proper places.
• Maintain cleanliness of storage and coffee rooms.
• Clean and maintain coffee urns and iced tea machines.
• Perform other duties as assigned.

Skills

English communication

Read BEOs/diagrams

Physical stamina

Guest service

Education

High School diploma / GED

Tools

Class A gaming license

Food Handlers Certificate

Tips Certification

Job description

GENERAL SUMMARY

The Banquet Server facilitates all serving aspects of the Banquet Department to include buffets, plated, receptions, continental breakfasts, and refreshment breaks.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES

• Setting up all tables and side stations with the necessary tools to include: silverware, bread and butter plate, coffee cup, napkin, salt, pepper, and plates of food.
• Lifting trays with 8-10 plates on them.
• Converse with guests and fulfill to the best of their ability all requests.
• Bussing and clearing of all debris and dirty plates, silverware, and glasses.
• Stock and put away all food and beverage ordered into the proper place.
• Clean and maintain cleanliness and organization of all storage and coffee rooms.
• Maintain and clean all coffee urns and iced tea machines.
• Other duties as assigned.

ACCOUNTABILITY

This position does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING:

A High School diploma or general education degree (GED) and at least one (1) year relative experience is required to successfully perform this job.

COMMUNICATION SKILLS:

This position requires the ability to read and comprehend instructions, short correspondence, and memos. This position also requires the ability to write simple correspondence.

Furthermore, this position also requires the ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

SKILLS/ABILITIES:

• Must be able to read, write and communicate effectively in English.
• Must be able to understand BEO’s and diagrams.
• Must be able to carry 8-10 plates with no restrictions.
• This is a very physical job that requires a tremendous amount of lifting, pushing, and carrying.
• Must maintain a high level of quality and professionalism at all times with Team Members and guests.
• Must have the ability to work under stressful situations.
• Must be flexible and willing to work nights, weekends, and holidays.