Banquet Server

Maya Hotels; Gastonia (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading name in the hospitality industry as a Banquet Server at Maya Hotels in Gastonia, NC. This role includes supporting events by managing inventory, serving attendees, and ensuring customer satisfaction. We offer competitive pay, excellent benefits, and the chance to grow within a respected family of hotels, known for our commitment to service excellence.

Benefits

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Retirement Savings: 401K with Employer Contribution

Employee discounts

Paid Time Off (PTO)

Qualifications

• Previous banquet or hospitality experience is a plus.
• Strong organizational skills and attention to detail.
• Willingness to work varied schedules, including nights and weekends.

Responsibilities

• Assist in managing banquet inventory and supplies.
• Serve guests in a friendly and attentive manner.
• Coordinate with team members and maintain event organization.

Skills

Team Player

Attention to Details

Communication Skills

Education

High school diploma or equivalent

Job description

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Hilton Garden Inn Gastonia | 444 Cox Rd. - Gastonia, N.C. 28054

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused professional with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Banquet Server to support the success of meetings, weddings, and special events hosted at our property. If you thrive in a fast-paced environment and enjoy working with top hospitality brands this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.
  
  

Job Description

Essential Duties and Responsibilities:

Inventory And Supplies

• Assist in managing banquet inventory by properly handling, cleaning, and storing banquet equipment and supplies.
• Minimize waste and ensure efficient use of food, beverages, linens, and supplies.
• Support beverage service (non-alcoholic and alcoholic, if applicable), ensuring proper billing and inventory controls.
  
  

Event Set-up And Teamwork

• Work closely with the Banquet Captain, Event Manager, and culinary team to ensure smooth event execution.
• Cooperate with team members to deliver exceptional service throughout set-up, event service, and breakdown.
• Maintain a professional appearance and courteous attitude with guests, vendors, and coworkers.
• Communicate guest requests, service challenges, or last-minute changes promptly to supervisors.
  
  

Guest Experience & Service

• Greet and serve guests in a prompt, friendly, and attentive manner throughout events.
• Set up tables, chairs, linens, buffet stations, and decor according to event specifications.
• Replenish food and beverage items during events while maintaining cleanliness of service areas.
• Respond quickly to guest requests and ensure their satisfaction throughout the event.
• Maintain high standards of cleanliness and presentation in all banquet areas.
• Follow up with guests when appropriate to ensure service exceeds expectations.
  
  

Responsible Business Practices

• Adhere to all safety protocols, including proper lifting techniques, food handling procedures, and equipment use.
• Ensure all event spaces are left clean and orderly following each function.
• Assist with maintaining banquet storage rooms in a clean and organized fashion.
• Participate in hotel sustainability efforts, such as waste separation and recycling during events.
• Report any equipment malfunctions, hazards, or injuries to a supervisor immediately.
• Comply with all Maya Hotels policies, grooming standards, and the Code of Ethics.
• Wear a proper banquet uniform and maintain professional grooming standards—a smile is always part of the uniform.
  
  

Education, Skills And Abilities

• Education: High school diploma or equivalent required.
• Experience: Previous banquet, catering, or hospitality experience is a plus but not required. Training provided.
• Communication Skills: Ability to interact professionally with team members.
• Attention to Details: Strong organizational skills, attention to detail and ability to follow instructions.
• Team Player: Ability to work both independently and collaboratively with team members.
• Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.
  
  

Physical Requirements

• Ability to stand, walk, push and lift for extended periods during service hours.
• Ability to lift and carry up to 75 lbs., including food trays, beverage crates, and inventory items.
• Frequent bending, reaching, and handling banquet equipment.
• Comfortable working in a fast-paced hospitality environment with changing demands.
  
  

Ready to Join the Team?

Apply today, We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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