Banquet Server

Highgate; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel discounts at our hotels

Medical, Dental, Vision benefits

Paid sick leave (Colorado law)

401(k) program

Job summary

Highgate Hotels in Denver seeks a Banquet Server to set up and serve food and beverages at banquet events according to hotel standards. This role requires standing for long periods, reading BEOs and menus, and delivering courteous, proactive guest service.

Applications accepted between 8/26–9/15. Benefits include medical, dental and vision coverage, paid sick leave, and a 401(k) plan for eligible associates. Travel discounts at our hotels are also offered.

Qualifications

• High School diploma or equivalent (required).
• Ability to read the Banquet Event Order (BEO) and the menu for assigned functions.
• Must be able to stand for the duration of the shift.
• Flexibility for long hours and multiple duties as needed.
• Must be able to lift up to 50 pounds on occasion and handle large service loads.

Responsibilities

• Set up and serve food and beverages at banquet functions according to hotel standards.
• Read BEOs and menus for assigned events and ensure accurate service.
• Serve guests in a friendly, courteous, and professional manner.
• Respond to guest problems or requests and communicate with management as needed.
• Set tables and maintain a tidy banquet storeroom and space.
• Assist with cleanup after functions and restock supplies as required.
• Know menu items and provide accurate descriptions to guests.
• Ensure guest satisfaction and handle duties as assigned by management.

Skills

Customer service

Multitasking

Communication

Guest service

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

Applications will be accepted between 8/26-9/15

Benefits

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full‑time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full‑time and part‑time associates who qualify.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clean‑up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re‑stocked properly.
• Prepare room according to BEO and the various meal functions.
• Follow all money handling procedures when serving the guest.
• Know the menu items for each function served and able to give accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs