Banquet Server

Solage; Calistoga (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Solage, a premier Auberge Collection resort in Calistoga, seeks a Banquet Server to orchestrate seamless dining experiences for events and guests. You will welcome guests, anticipate needs, and work with kitchen staff to ensure accurate service and payment processing.

The role emphasizes attention to detail, guest interaction, and maintaining a spotless, safe work environment. The starting pay rate is $27.00 per hour, with opportunities to contribute to memorable events in a luxury setting and a

Qualifications

• Demonstrated guest-focused service style
• Ability to multi-task in a fast-paced banquet setting
• Capable of handling cash and payments per policy
• Commitment to cleanliness and safety in work areas

Responsibilities

• Welcome and acknowledge guests with a smile and name when possible
• Anticipate guest needs and respond to questions about menu and offerings
• Present checks and process payments accurately
• Maintain clean work areas and adhere to safety policies
• Coordinate with kitchen on menu clarifications and dietary needs
• Close out shifts with proper restocking and cleaning procedures

Skills

Guest service

Under pressure

Attention to detail

Follow instructions

Server experience

Flexible schedule

Alcohol service age

Job description

Company Description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region’s flavors and spirit.

For more information:auberge.com/solage

Follow Solage onFacebookandInstagram@SolageAuberge

Job Description

Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Comply with quality assurance expectations and standards
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity
• Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
• Follow appropriate procedures for serving alcohol
• Record transactions in the system at the time of order
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• Follow company and department policies and procedures
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

The starting pay rate for this position is $27.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.

Qualifications

• Must be able to adhere to timelines in completion of set-ups.
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detail orientated
• At least 1 year of server experience
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Must be of minimum age to serve alcohol.

• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information:auberge.com
Connect with Auberge Collection onInstagram,TikTok,Facebook, andLinkedIn@Auberge and #AlwaysAuberge
AboutFriedkin
Friedkinis a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
TheFriedkinportfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visitwww.friedkin.com

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V.

Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.