Banquet Server

Castaway; Burbank (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

EAP

Employee discounts

Career growth

Job summary

Castaway in Burbank, CA, seeks an experienced Banquet Server to join our Special Events team. You will deliver outstanding dining experiences at weddings, corporate events, and other occasions, ensuring 100% guest satisfaction and smooth banquet operations.

The role requires at least 1 year in banquet service, weekend availability, strong guest service and communication, and the ability to lift heavy trays and work in a fast-paced environment.

Qualifications

• Minimum of 1 year experience as a banquet server or in a similar role preferred.
• Must be available on Friday and Saturday afternoon/evening and Sunday morning/afternoon.
• Strong customer service skills with a focus on providing exceptional guest experiences.
• Excellent communication and interpersonal abilities to interact effectively with guests and team members.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Knowledge of food and beverage service procedures and etiquette.
• Flexibility to work evenings, weekends, and holidays, as required by the event schedule.
• Physical stamina, with the ability to lift and carry heavy trays or equipment.

Responsibilities

• Assist in the setup and arrangement of banquet rooms, ensuring alignment with event specifications.
• Ensure all tables, chairs, linens, and tableware are neatly arranged and presentable.
• Verify the accuracy of event details, including seating arrangements and any special requests.
• Greet guests upon arrival and escort them to their designated tables.
• Serve meals and beverages in accordance with established service standards.
• Ensure timely and coordinated food delivery between the kitchen and banquet floor.
• Anticipate guests' needs and respond promptly to their requests throughout the event.
• Maintain cleanliness and organization of banquet room areas, clearing tables efficiently.
• Foster a warm, inviting atmosphere, enhancing the guest event experience.
• Address guest inquiries, complaints, and special requests professionally and promptly.
• Adhere to safety and sanitation regulations, ensuring a clean and safe work environment.
• Follow responsible alcohol service guidelines and procedures.
• Collaborate effectively with fellow servers, bartenders, and staff to ensure seamless service delivery.
• Communicate with the event captain and culinary team to ensure the availability of supplies and timely food delivery.
• Assist fellow servers during high-traffic periods by carrying trays, refilling drinks, or clearing tables.
• Ability to lift 15-45 pounds as needed.
• Standing and walking during a 4-8 hour shift, with scheduled breaks.

Skills

Customer service

Communication

Interpersonal skills

Fast-paced environments

Physical stamina

Evenings/weekends availability

Education

High School Diploma or College Degree

Job description

Company Overview:

Castaway, recognized as one of Travel + Leisure's "Best Date Spots in America," offers a distinctive dining experience where both guests and team members are treated like stars. Our seasonally inspired menu showcases premium cuts of meat sourced from top-tier butchers, an exquisite raw bar, vegetable-forward sides, and customizable charcuterie boards. Castaway has garnered numerous prestigious accolades, including being named one of the "Most Romantic Restaurants in LA" by Thrillist, LA Weekly, Gayot, Yelp, OpenTable, and NBC.

At Castaway, our mission is to continuously innovate and deliver a five-star experience to our team members, guests, and the community. SRC is committed to fostering internal growth, collaboration, and teamwork, while creating a positive and supportive work environment. We are excited to welcome our next valued team member to join us in this pursuit.

Position Summary:

We are seeking an experienced and dedicated Banquet Server to join our Special Events team. In this role, you will be responsible in delivering outstanding dining experiences for guests attending a variety of events, including weddings, corporate gatherings, and other special occasions. Ensuring 100% guest satisfaction and contributing to the overall success of our banquet operations.

Responsibilities:

• Assist in the setup and arrangement of banquet rooms, ensuring alignment with event specifications.
• Ensure all tables, chairs, linens, and tableware are neatly arranged and presentable.
• Verify the accuracy of event details, including seating arrangements and any special requests.

Qualifications:

• Minimum of 1 year experience as a banquet server or in a similar role preferred.
• Must be available on Friday and Saturday afternoon/evening and Sunday morning/afternoon.
• Strong customer service skills with a focus on providing exceptional guest experiences.
• Excellent communication and interpersonal abilities to interact effectively with guests and team members.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Knowledge of food and beverage service procedures and etiquette.
• Flexibility to work evenings, weekends, and holidays, as required by the event schedule.
• Physical stamina, with the ability to lift and carry heavy trays or equipment.

Food and Beverage Service:

• Greet guests upon arrival and escort them to their designated tables.
• Serve meals and beverages in accordance with established service standards.
• Ensure timely and coordinated food delivery between the kitchen and banquet floor.
• Anticipate guests' needs and respond promptly to their requests throughout the event.
• Maintain cleanliness and organization of banquet room areas, clearing tables efficiently.
• Foster a warm, inviting atmosphere, enhancing the guest event experience.
• Address guest inquiries, complaints, and special requests professionally and promptly.
• Adhere to safety and sanitation regulations, ensuring a clean and safe work environment.
• Follow responsible alcohol service guidelines and procedures.

Team Collaboration:

• Collaborate effectively with fellow servers, bartenders, and staff to ensure seamless service delivery.
• Communicate with the event captain and culinary team to ensure the availability of supplies and timely food delivery.
• Assist fellow servers during high-traffic periods by carrying trays, refilling drinks, or clearing tables.

Physical Demands:

• Ability to lift 15-45 pounds as needed.
• Standing and walking during a 4-8 hour shift, with scheduled breaks.

Benefits:

• Continuous learning and skill development through workshops and training sessions.
• Employee Assistance Program (EAP)
• Team member discounts on food and beverages.
• Opportunities for growth + advancement.
• Annual Paid Sick Time - 24 hours, renewed every year, so you can take care of yourself when needed.
• Management Referral Program - Earn up to $4,000 for referring top talent to qualifying management positions.

Compensation:

Pay: $20.00 - $22.00

Disclaimer:

This job description outlines the general nature and level of work expected for this position. It is not an exhaustive list of all responsibilities, duties, or skills required.

We are an Equal Opportunity Employer and recognize that people are our greatest asset. It is our policy to provide equal employment opportunities to all individuals regardless of race, creed, color, religion, national origin, gender, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other characteristic protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace and will consider qualified applicants with criminal histories in accordance with local, state, and federal law.

All offers are contingent upon a background check.

Preferred Education:

High School Diploma or college degree.

Licenses & Certifications Required:

• Food Handler Certificate
• California RBS Certificate
• Sexual Harassment Certificate