Banquet Server

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Omni Atlanta Hotel at Centennial Park in downtown Atlanta seeks a Banquet Server to provide personalized service and develop guest relationships during events. You will understand menus, serve food and beverages, and ensure quality and timing of service across banquets.

The role requires hands-on food and beverage knowledge, flexibility to work nights/weekends, and a positive, guest-centric attitude. Certifications (ServeSafe, TIPS) and strong English communication are essential for success.

Qualifications

• Hands-on food and beverage knowledge and hospitality experience.
• Minimum relevant serving experience in a large convention hotel preferred.
• Willing to work nights, weekends and holidays.
• Strong customer service and problem-solving skills.
• Able to work in a fast-paced environment with multiple priorities.
• Clear English communication with guests, management and staff.
• Must have ServeSafe Food Handlers and TIPS Alcohol certifications.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department inspections.
• Polish china, glass, silver and holloware; brew coffee; clean and fill condiments; serve food and beverages; set up and break down buffets and stations.
• Set up and break down of assigned banquet events.
• Perform banquet sidework as assigned by management including cleaning equipment, tables, walls, and carpets.
• Maintain high-quality meeting room sets, service, food quality and presentation for all banquet events.
• Assist culinary with food and beverage assembly and plate-up as needed.
• Retrieve and deliver linen as required at end of each event.
• Adhere to trash procedures and support sanitation.
• Oversee banquet operations flow from kitchen to banquet areas ensuring timely delivery.
• Maintain knowledge of all food and beverage menu items.
• Report to management any maintenance needs of banquet areas and equipment.
• Maintain all furniture and equipment to a high standard; minimize breakage.
• Contribute to cleanliness and organization of all banquet space, FOH & BOH.
• Execute all instructions on Banquet Event Orders.
• Control food and beverage quantities to avoid waste.
• Ensure positive guest service and respond to complaints to turn guests into return visitors.
• Respond to guest requests accurately and promptly to create a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings.
• Attend daily stand up meetings to gather relevant information prior to events.
• Foster mutual trust and cooperation among coworkers; maintain professional appearance per Omni standards.
• Respond swiftly in emergencies and maintain safe guest environment.
• Attend required trainings and meetings; perform other duties as assigned.

Skills

Hospitality knowledge

Excellent customer service

Strong communication

Flexible schedule

Multitasking

Team player

Tools

Payroll systems

Micros

POS systems

Job description

Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium. Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Banquet Server

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs. The Server comprehends the food and beverage menus and serves food and drinks to our guests directly.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel including but not limited to polishing china, glass, silver and holloware, brewing coffee, cleaning and filling condiments, serving food and beverage, setup and breakdown of buffets and food stations, proper breakdown and storage of FOH food requisitions, cleaning and clearing of tables.
• Complete set up and break down of assigned banquet event.
• Perform all banquet sidework as assigned by management including but not limited to the cleaning of food and beverage equipment, tables, walls, and carpets surrounding assigned work area.
• Perform proper steps of service for all banquet events. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation.
• Assist culinary with food and beverage assembly and plate up as needed.
• Responsible to pick up clean linen from storeroom as well as bring dirty linen to designated area for cleaning at the end of each event.
• Responsible to adhere to all proper trash procedures.
• Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival.
• Must retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of banquet areas and banquet equipment.
• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Contribute to the cleanliness and organization of all banquet space, FOH & BOH.
• Executes all necessary instructions on Banquet Event Orders.
• Assist in the controlling of food and beverage quantities by avoiding over/under preparing.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Responsible to attend daily stand up meeting to gather relevant information prior to each event.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant serving experience in a large convention hotel is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll systems, Micros, POS systems
• Must have or acquire a ServeSafe Food Handlers and TIPS Alcohol certification.
• Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.
• The ability to stand/walk for extended periods of time.
• The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.
• Exposure to hazardous cleaning chemicals.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.