Banquet Operations Lead

American Golf Corporation; Oxnard (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

American Golf Corporation is seeking a Banquet Captain in Oxnard, CA to supervise banquet operations and deliver exceptional hospitality during events. The role involves planning, setup, and leading banquet teams to ensure timely service and guest satisfaction.

You will manage staffing, train staff on service etiquette, monitor safety and sanitation, and uphold high standards in a fast-paced environment while coordinating with kitchen and event hosts.

Qualifications

• Minimum of 2 years in food & beverage service, catering, or banquet operations required; leadership experience preferred.
• Exceptional guest service and communication skills; able to resolve concerns with professionalism.
• Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting.
• Ability to guide and motivate a team with confidence and clarity.
• Comfortable working with schedules, inventory, and BEO comprehension.
• High school diploma or equivalent required.
• Must meet legal age requirements for alcohol service; state-specific certifications required where applicable.

Responsibilities

• Review Banquet Event Orders (BEOs) or Event Plans to ensure all setup, timing, and service requirements are understood and executed accurately.
• Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards.
• Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and A/V as required.
• Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow.
• Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience.
• Assign duties, manage shift schedules, and support efficient staff deployment throughout each event.
• Train new and existing staff on service etiquette, guest engagement, and operational procedures.
• Foster a positive, professional team environment built on clear communication and accountability.
• Maintain cleanliness, organization, and equipment condition before, during, and after events.
• Monitor inventory of service equipment, furniture, and supplies; communicate replenishment needs to management.
• Enforce compliance with food safety, sanitation policies, and responsible alcohol service.
• Support post-event breakdown, room resets, and ensure a secure, hazard-free environment.

Skills

Guest service

Communication

Team leadership

Organization

Multi-tasking

BEO comprehension

Inventory management

Alcohol service

Education

High school diploma

Job description

American Golf Corporation is seeking a Banquet Captain in Oxnard, CA to supervise banquet operations and deliver exceptional hospitality during events. The role involves planning, setup, and leading banquet teams to ensure timely service and guest satisfaction.

You will manage staffing, train staff on service etiquette, monitor safety and sanitation, and uphold high standards in a fast-paced environment while coordinating with kitchen and event hosts.