Banquet Manager

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Banquet Manager to lead and elevate banquet services within a luxury hotel setting. This role involves overseeing all aspects of banquet operations, ensuring exceptional guest experiences, and managing a dedicated team. With a focus on training and quality service, the Banquet Manager will play a crucial role in creating memorable events while maximizing operational efficiency. If you are passionate about hospitality and possess strong leadership skills, this opportunity to shape the banquet experience is perfect for you.

Qualifications

• 2+ years of experience in banquet or food and beverage management required.
• Strong leadership and organizational skills are essential.

Responsibilities

• Ensure proper setup and service of all banquet functions.
• Supervise banquet associates to maintain service standards.
• Maximize profits while ensuring guest satisfaction.

Skills

Leadership Skills

Organizational Skills

Customer Service

Food and Beverage Management

Training and Development

Education

Experience in Banquets or Food and Beverage Management

Food Handlers Card

ABLE Certification

Job description

Overview

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Job Description

The Banquet Manager is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintaining service standards. This is a leadership role responsible for training associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.

Responsibilities

1. Represents management at banquet event functions.
2. Determines event set-ups in conjunction with the Catering & Convention Services teams.
3. Coordinates functions with the Banquet leadership team, Banquet Culinary team, Executive Steward, house persons and service staff.
4. Ensures guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
5. Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
6. Briefs service staff on functions and procedure of service.
7. Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
8. Maintains the equipment entrusted to his care and keeps pars up.
9. Maintains records, reports, closing reports and payroll costs.
10. Assists in the management of the Banquet Set Up team. Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.
11. Conscious of business fluctuations, reacts by increasing or decreasing staff as the volume of business fluctuates.
12. Maximizes profits in his department through effective management techniques while keeping guest satisfaction in mind.
13. Stays updated on new food and wine trends and sets a good example for a successful quality operation.
14. Prepares for and conducts departmental meetings. Initiates appropriate disciplinary action for banquet associates who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
15. Conducts monthly banquet housemen meetings.
16. Assists with the creation of schedules and monitoring of Shift Board.
17. Assists with associate tracking and reporting, ensuring all hotel deadlines are met.
18. Responsible for interviewing and selecting new Banquet associates.
19. Responsible for the successful onboarding and continuous training of Banquet associates.
20. Effectively coaches, counsels, and disciplines associates as needed.
21. Completes and issues performance evaluations, as well as provides ongoing coaching to Banquet associates.
22. Attends pertinent hotel and department meetings.
23. Maintains a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
24. Supports a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
25. Ensures adherence to quality expectations and standards; identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
26. Other duties may be assigned.
27. SUPERVISORY RESPONSIBILITIES: Banquet Captains, Banquet Servers, Banquet Supervisors and House attendants as they relate to Banquets.

Qualifications

• Must have at least 2 years’ experience in banquets or food and beverage management.
• Ability to perform all duties of Banquet staff is required.
• Must have ability to prioritize workload, possess organizational skills, and adapt quickly to any given situation.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Must have the ability to teach employees the importance of, and how to interact with internal/external guests and courteously solve internal requests.
• Able to set priorities for the Banquet team and provide feedback to others that enhances performance is required.
• Prior experience managing schedules, inventory, payroll, service recovery, and associate relations matters required.
• Must have a valid Food Handlers Card and ABLE certification.
• Must have a flexible schedule with full availability on weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].