Banquet Manager

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k plan

Bonus pay eligibility

Job summary

Kimpton Tryon Park Hotel in Charlotte, NC is seeking a Banquet Operations Manager to lead banquet staff and uphold high guest-satisfaction standards within budgeted goals. You will ensure timely, courteous service of food and beverages and oversee daily banquet operations including wine, spirits, and service techniques.

The role requires 3+ years in banquet settings with supervisory experience, industry certifications preferred, and a passion for creating ridiculously personable experiences.

Qualifications

• 3+ years of banquet experience, with some supervisory experience.
• Alcohol Awareness Training preferred and Food Handler Certification.
• Ability to get along with staff and guests; strong hospitality mindset.
• Passion for creating ridiculously personable experiences and taking initiative.

Responsibilities

• Lead all aspects of banquet operations and manage all floor staff.
• Advocate for the property and develop relationships with guests to encourage return visits.
• Collaborate closely with chefs and cooks to ensure quality food and service.
• Foster a multifaceted, teamwork-driven environment.
• Ensure guests are served promptly, courteously, and with a high level of service.

Skills

Leadership

Guest relations

Communication

Team management

Education

Alcohol Awareness Training

Food Handler Certification

Tools

Alcohol Awareness Training

Food Handler Certification

Job description

Charlotte, North Carolina, United States

Property Name

Kimpton Tryon Park Hotel

Pay Range/Rate

$63,000 - $78,000

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Banquet Operations Manager, you'll provide leadership and support to the banquet staff while ensuring a high standard of guest satisfaction, and operating in the established budgets and goals. You'll ensure your team provides guests with excellent food and beverages in a timely, courteous, efficient, and accurate manner. Must be familiar with daily banquet operations including but not limited to; food, wine, spirits, and service techniques.

Some of your responsibilities include:

• Act as an advocate for your property, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return!
• Lead all aspects of banquet operations and manage all floor staff.
• Work cooperatively with chefs and cooks.
• Promote a multifaceted and team work driven environment.
• Ensure guests are served in an expedient and friendly manner.

What You Bring

• 3+ years of banquet experience, ideally with some supervisory experience.
• Alcohol Awareness Training is preferred and Food Handler Certification (if applicable).
• Ability to get along with staff and guests.
• Passion for creating ridiculously personable experiences!
• Highly motivated and flexible, with the ability to lead and take initiative.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here .

The salary range for this role is $63,000 too $78,800. This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Be Yourself. Lead Yourself. Make it Count.

Disclosures

*The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
* No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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IHG does not accept applications,inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.Please click here for our agency policy.