Banquet Manager

Chateau Elan Winery; Braselton (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401(k) with company match

YouDecide discounts

Hotel room discounts

Pet insurance

Job summary

Chateau Élan Winery & Resort in Georgia seeks a Banquet Manager to lead daily banquet operations, ensuring exceptional guest service and adherence to standards. You will supervise captains, servers, and support staff, while aligning event orders with client needs and corporate guidelines.

The role requires strong leadership, budgeting insight, and the ability to coach staff under tight deadlines. A hospitality background and computer skills are essential in this fast-paced, luxury resort setting.

Qualifications

• Requires more than two years of post-high school education.
• Experience of 1–2 years in a related banqueting/ catering role.
• Knowledge of HEI banquet/catering services and SOPs.
• Strong leadership and communication abilities.

Responsibilities

• Supervise daily banquet operations and staff to ensure quality service.
• Coordinate with customers on event orders and changes.
• Monitor setup, food & beverage service, and sanitation.
• Oversee payroll, budgeting, and cost control for events.
• Provide coaching, performance reviews, and team development.

Skills

Leadership

Communication

Team player

Time management

Problem solving

Adaptability

Work under deadlines

Guest service

Education

Post-high school education

Tools

Computer skills

Job description

About UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewSupervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.Essential Duties and ResponsibilitiesSupervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsMore than two years of post-high school education.Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).Hotel experience preferred.Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.Knowledge of computer equipment.Ability to compile facts and figures in accordance with established procedures.Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Leadership skills to motivate and develop staff and to ensure accomplishment of goals.Able to set priorities, plan, organize, and delegate.Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.