Banquet Manager Set-Up

HEI Hotels & Resorts; Braselton (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food and beverage

Discount retail

YouDecide discount program

Job summary

Chateau Elan Winery & Resort in Braselton, GA, part of HEI Hotels & Resorts, seeks a Banquet Manager to supervise daily banquet operations, ensure quality service, and uphold SOPs. You will lead banquet associates, manage setup, and coordinate with clients for flawless events.

Ideal candidate will have 2+ years post-secondary education, hotel/banquet experience, knowledge of F&B services, budgeting, payroll, and strong leadership. This full-time role offers comprehensive benefits within HEI.

Qualifications

• More than two years of post-high school education.
• Experience 1–2 years in a related role with this company or another.
• Hotel experience preferred.
• Knowledge of HEI banquet/catering food and beverage services, policies or operations.
• Knowledge of computer equipment.
• Ability to compile facts and figures per procedures.
• Team player willing to pitch-in with colleagues.
• Knowledge of hotel operations including budgets and planning.
• Leadership to motivate staff and achieve goals.
• Ability to set priorities, plan, organize and delegate.
• Ability to work under time constraints and deadlines.
• Strong verbal/written communication; adapt to audiences.

Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, hire recommendations, scheduling, training, development, coaching and performance reviews.
• Oversee daily Banquet operations to ensure service quality, safety, and SOP compliance.
• Meet clients to review Banquet Event Orders and address changes or issues.
• Calculate and review Banquet checks for accuracy and collect signatures for payment.
• Prepare daily service charges and payroll with accurate reporting to Accounting.
• Monitor maintenance and sanitation of Banquet areas and equipment.
• Adhere to attendance rules and be available regularly.
• Perform other job-related duties as assigned.

Skills

More than two years of post-highschool

Relevant experience 1–2 years

Hotel experience

HEI banquet/catering knowledge

Computer equipment knowledge

Facts & figures reporting

Team player attitude

Hotel operations knowledge

Leadership skills

Prioritization & delegation

Time management under deadlines

Clear verbal & written communication

Education

Post-high school education

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.

Essential Duties and Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.


• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.


• Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.


• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.


• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.


• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.


• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• More than two years of post-high school education.


• Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).


• Hotel experience preferred.


• Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.


• Knowledge of computer equipment.


• Ability to compile facts and figures in accordance with established procedures.


• Must be willing to \"pitch-in\" and help co-workers with their job duties and be a team player with or without reasonable accommodation.


• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.


• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.


• Able to set priorities, plan, organize, and delegate.


• Ability to work effectively under time constraints and deadlines.


• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.