Banquet Manager

Gecko Hospitality (Corporate); Bethlehem (Northampton County); On-site; USD 70,000 - 95,000; Full time

Job summary

Gecko Hospitality (Corporate) seeks a Banquet Manager to oversee all operational aspects of the banquet department, ensuring flawless event execution and guest experiences.

This hands-on leader will develop strong teams, coordinate with Sales and Restaurant teams, manage staffing and training, and drive efficiency and service excellence across local and destination markets.

Qualifications

• Hands-on leader with ability to develop and coach teams
• Strong hospitality operations and event management experience
• Ability to collaborate cross-functionally with Sales and Restaurant teams

Responsibilities

• Fully accountable for day-to-day operations of the banquet department, including event execution, staffing, service standards, and guest satisfaction.
• Maintain high levels of service, atmosphere, and professionalism to position the department as a leader within the hotel for both local and destination markets.
• Collaborate with the Restaurant team to coordinate staffing, scheduling, and event coverage.
• Serve as the primary liaison between the Sales team and the Banquet department to ensure accurate event details, timely updates, and smooth handoffs.
• Participate in planning unique or high-impact events with Sales to differentiate the hotel from competing venues.
• Oversee scheduling for banquet servers, bartenders, and captains to ensure proper coverage and labor efficiency.
• Work with Restaurant leadership to align staffing needs across departments.
• Ensure proper coverage when BQ manager is not on property.
• Develop banquet captains to consistently deliver the expected standards for all events.
• Train captains to independently run events, reducing the need for manager presence at every function.
• Train captains to complete weekly administrative and paperwork tasks.
• Develop the Set-Up Supervisor to take full accountability for supervising the set-up crew, ensuring timely, accurate, and complete room preparation.
• Continuously evaluate service delivery, guest feedback, and event outcomes to identify opportunities for improvement.
• Implement best practices that enhance efficiency, elevate guest satisfaction, and strengthen the hotel’s competitive advantage.

Job description

The Banquet Manager oversees all operational aspects of the banquet department, ensuring flawless execution of events, seamless communication with Sales, and consistent delivery of exceptional guest experiences. This role requires a hands-on leader who can develop strong teams, streamline processes, and elevate the hotel’s reputation as a premier event venue.

Key Responsibilities:

Department Leadership & Operations

• Fully accountable for the day-to-day operations of the banquet department, including event execution, staffing, service standards, and guest satisfaction.
• Maintain high levels of service, atmosphere, and professionalism to position the department as a leader within the hotel for both local and destination markets.
• Collaborate with the Restaurant team to coordinate staffing, scheduling, and event coverage.

Communication & Coordination

• Serve as the primary liaison between the Sales team and the Banquet department to ensure accurate event details, timely updates, and smooth handoffs.
• Participate in planning unique or high-impact events with Sales to differentiate the hotel from competing venues.

Staff Scheduling & Management

• Oversee scheduling for banquet servers, bartenders, and captains to ensure proper coverage and labor efficiency.
• Work with Restaurant leadership to align staffing needs across departments.
• Ensure proper coverage when BQ manager is not on property.

Training & Development

• Develop banquet captains to consistently deliver the expected standards for all events.
• Train captains to independently run events, reducing the need for manager presence at every function.
• Train captains to complete weekly administrative and paperwork tasks.
• Develop the Set-Up Supervisor to take full accountability for supervising the set-up crew, ensuring timely, accurate, and complete room preparation.

Quality & Service Excellence

• Continuously evaluate service delivery, guest feedback, and event outcomes to identify opportunities for improvement.
• Implement best practices that enhance efficiency, elevate guest satisfaction, and strengthen the hotel’s competitive advantage.