Banquet Manager

The LINE Hotels; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free food

Health insurance

Tuition assistance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Help or transport service

Job summary

The LINE Hotels seeks a dynamic Banquets Manager to oversee daily events operations across its Austin property. You will manage front-of-house staff, coordinate with the kitchen, and ensure guest satisfaction, cost control, and compliance with LINE policies. A passion for hospitality and entrepreneurial spirit are essential.

The role emphasizes staff supervision, event quality control, and seamless coordination with internal teams to deliver memorable experiences for guests and clients.

Qualifications

• Bachelor’s degree or equivalent preferred.
• At least 1 year event experience.
• Strong proficiency in MS Office and F&B software (POS, Delphi).
• Excellent communication and interpersonal skills.
• Excellent reading, writing and spoken English.
• Excellent organizational and time management skills.
• Attention to detail and multitasking ability.
• Able to work well under pressure and be a team player.

Responsibilities

• Maintain courteous, professional demeanor at all times.
• Coordinate pre-function briefing to determine function specs.
• Ensure proper room setup according to BEO and client requests.
• Assign servers to stations to ensure quality service.
• Address customer concerns promptly and tactfully.
• Coordinate with kitchen on timing for food presentation and delivery.
• Lead staff direction and schedule personnel; manage payroll costs.
• Maintain safety standards and proper storage and cleanliness.

Skills

MS Office

F&B software

Communication

Organizational skills

Attention to detail

Multitasking

Team player

Work under pressure

Education

Bachelor’s degree or equivalent preferred

Tools

POS systems

Delphi software

Job description

Benefits:

• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Help or transport service

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Banquets Manager, a successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

A Banquet and Catering Manager is responsible for the daily operations of the events department. The responsibilities include, but are not limited to, quality control, cost control, customer satisfaction, employee management and facility maintenance. An B&C Manager will delegate and supervise all front-of-house event staff. This individual will work closely with the Senior B&C Manager regarding short and long-term goals and manage expenses within approved budget parameters.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

• 1. Must be courteous and gracious, maintaining a professional demeanor at all times
• 2. Holds pre-function briefing to determine specifications of each function.
• 3. Ensures proper room set up according to BEO and ensures any clients’ special requests.
• 4. Ensures quality service by assigning employees to work stations.
• 5. Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention.
• 6. Provides work direction to servers; verifies that servers are at work as scheduled.
• 7. Handles customer concerns and complaints promptly and tactfully.
• 8. Ensures that all storage areas are organized and clean and in compliance with Fire Marshall and Safety Regulations.
• 9. Ensures that all banquet china, silverware, glassware and equipment is returned to the 2nd floor banquet area everyday.
• 10. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
• 11. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• 12. Maintain “open door” communication with employees
• 13. Responsible for interviewing, selecting, training, guiding, managing and scheduling personnel
• 14. Ensure staff understands their job expectations before holding them accountable
• 15. Maintain awareness of documentation needed and retained in employee files
• 16. Be familiar with all safety and emergency procedures including OSHA requirements
• 17. Reports all maintenance problems to appropriate personnel.
• 18. Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function.
• 19. Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel.
• 20. Uphold highest standards of hospitality and service, constantly monitoring guest
• 21. Attend relevant meetings

Knowledge, Requirements and Skills

1. Bachelor’s degree or equivalent preferred
2. At least one (1) year event experience
3. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) and F&B software systems (i.e POS, F&B procurement system, Delphi software for events)
4. Outstanding communication and interpersonal skills
5. Excellent reading, writing and oral proficiency in the English Language
6. Excellent organizational and time management skills
7. Excellent attention to detail
8. Ability to multitask
9. Work well under pressure, be a team player

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.