Banquet Manager

Invited Clubs; Akron (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs is seeking a Banquet Manager in Akron, OH to lead daily banquet operations, ensure high service standards, and manage staff in a hospitality-driven environment.

You will recruit and train banquet staff, create schedules within labor budgets, and coordinate with event sales to execute private functions while maintaining guest satisfaction and seamless event flow.

Qualifications

• Minimum 2 years of supervisory experience in Club or Food & Beverage environment.
• Completion of food & beverage training modules or equivalent experience.
• Strong leadership, communication, and staff development skills.

Responsibilities

• Oversee day-to-day banquet operations and service quality.
• Recruit, train, and supervise banquet service staff.
• Create and manage staff schedules within labor budgets.
• Coordinate with Event Sales Director on staffing and execution plans for private events.
• Ensure room setup aligns with event specifications and reservations.

Skills

Supervisory experience

Staff training

Event coordination

Staff scheduling

Exceptional guest service

Education

High school diploma or equivalent

Bachelor's degree in Food & Beverage

Tools

POS System

Spreadsheet software

Job description

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !

Job Summary

The Banquet Manager is responsible for overseeing the day-to-day operations of banquet services. The job involves managing the planning and execution of various events, including private parties, corporate functions, and Member gatherings. The Banquet Manager ensures high standards of service, efficiency, and guest satisfaction are consistently met.

Reporting Structure

• Reports to the Director of Banquets or Director of Food & Beverage

Day to Day

• Recruit, train, and supervise banquet service personnel according to club procedures.
• Implement and monitor training programs, including required certifications, to ensure staff adherence to Invited's service standards.
• Create and manage staff schedule, adjusting as needed based on event requirements and labor budgets.
• Communicate with the Event Sales Director to confirm staffing and execution plans for private functions.
• Review reservation books and functions sheets to ensure proper room setup and alignment with event specifications.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Oversee banquet and event operations, ensuring food is served promptly and to standard. Conduct post-event follow-ups with the host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to Club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet Members by name with a warm welcome, providing personalized service and fostering a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards and expectations, maintaining organized and sanitary work areas.
• Complete additional duties as assigned by management.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Required

About You

• A high school diploma or equivalent.
• A minimum of 2 years of experience in a supervisory role within the Club environment or Food & Beverage industry.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.

Preferred

• Bachelor's degree in the Food & Beverage industry.
• Experience handling highly confidential material such as member and employee data. Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• POS System
• Trays (2 - 60 lbs.)
• Bottle Opener
• Wine Tool

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and - if you're in a non-exempt role - hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.