Banquet Lead Server | Part-Time | Arvest Convention Center

Oak View Group; Tulsa (OK); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in venue management seeks a Banquet Lead Server to oversee event dining services. This role involves guiding banquet staff, ensuring top-notch guest experiences, and managing setup and service during various events. The ideal candidate will thrive in a fast-paced environment, possess strong interpersonal skills, and maintain a professional demeanor. Join a diverse team dedicated to excellence and innovation in the live event industry, where your contributions will be valued and recognized. Enjoy a dynamic work atmosphere with flexible scheduling and opportunities for growth.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• 1+ years of food service/catering management or supervisory experience preferred.
• Must have Food Handlers card and Liquor License.

Responsibilities

• Oversee banquet servers and ensure excellent guest service during events.
• Set up banquet functions and monitor food & beverage quality.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Cash Handling

Food Safety Knowledge

Communication Skills

Education

High School Diploma or Equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry, offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Banquet Lead Server provides direction and oversight of banquet servers as directed by Banquet Management. The Lead Banquet Server is responsible for serving guests in the venue dining areas at catered functions. Must be personable, professional, and able to work in an ever-changing fast-paced environment. This role requires that the employee maintain excellent attendance and be available to work a varied event-driven schedule including evenings and weekends.

This role will pay an hourly wage of $13 to $15.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Arvest Convention Center, located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

Responsibilities

• Ensures staff are briefed on event requirements at each shift and assigned to a specific area prior to events.
• Answers questions of catering staff and provides direction based on ability to comprehend BEOs.
• Assists with conducting a walkthrough of rooms and storage areas after teardown & completion of event to ensure all areas are clean and organized.
• Monitors food & beverage quality, guest service, and ensures the highest level of guest service during events.
• Demonstrates ability to meet the company standard for excellent attendance, well-groomed with a professional appearance, and adhere to uniform standards.
• Responsible for setting up banquet functions including linens, dishware, glassware, flatware, and requested tabletop items.
• Responsible for serving guests and replenishing food for buffet service.
• Ensures all policies and procedures regarding accounting and cash handling practices are followed.
• Responsible for overseeing the service of alcoholic beverages to guests, ensuring staff members are checking IDs to verify minimum age, and serving beverages responsibly in accordance with state/federal regulations.
• Enforces all OVG Food Service and Hospitality and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, operating procedures, and quality presentation.
• All other duties as assigned by the Banquet Management.

Qualifications

• High school diploma or equivalent.
• One or more years of food service/catering management or related supervisory experience preferred.
• Basic computer proficiency including experience with MS Word, Excel & Outlook preferred.
• Cash handling experience and ability, basic math skills including significant number manipulation.
• Effective reading, comprehension, verbal, and written skills in the English language.
• Ability to pay close attention to detail, monitor behaviors of guests, and have positive interpersonal relations.
• Ability to communicate with employees, co-workers, guests, managers, and business contacts in a courteous and professional manner.
• Ability to be self-directed with little oversight and direct a team, creating a positive employee climate.
• Must also have Food Handlers card, Liquor License, Liquor Training.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.