Banquet Houseperson (AM)

Sonesta Hotels; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M"

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in Charlotte, NC is seeking a detail‑oriented Banquet Houseperson to ensure flawless setup, breakdown, and cleanliness of banquet spaces for events ranging from meetings to weddings.

You will work with Banquet leadership and other departments to execute BEOs, maintain safety standards, and deliver a guest‑focused experience with urgency and teamwork.

Qualifications

• Previous banquet, hotel, convention, event setup, or hospitality experience preferred.
• Ability to read and understand Banquet Event Orders and room diagrams.
• Strong attention to detail and organizational skills.

Responsibilities

• Review BEOs and set up banquet rooms according to specifications.
• Ensure proper equipment, safety, and cleanliness of spaces.
• Assist with transitions, breakdowns, and timely room turns.
• Maintain guest-ready spaces and respond to requests promptly.

Skills

Attention to detail

Teamwork

Guest service

Safety awareness

Tools

Banquet/Event setup knowledge

Job description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Banquet Houseperson is responsible for the setup, breakdown, cleanliness, and overall readiness of banquet and meeting spaces. This position works closely with the Banquet and Events teams to ensure function rooms are properly arranged according to event specifications and that guests receive a professional, seamless experience.

Key responsibilities include setting up and breaking down tables, chairs, staging, dance floors, linens, and other banquet equipment; maintaining clean and organized meeting spaces and storage areas; refreshing rooms during events; assisting with event transitions and last-minute changes; safely moving and storing equipment; and responding promptly to requests from banquet leadership and guests.

This role requires physical stamina, attention to detail, urgency, teamwork, flexibility, and a strong commitment to guest service and safety. Banquet Housepersons must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays based on business and event needs.

Job Description

Banquet Houseperson Job Description

Department: Food & Beverage / Banquets
Reports To: Banquet Manager / Food & Beverage Director
Employment Status: Hourly / Non-Exempt

Position Summary

The Banquet Houseperson is responsible for the setup, breakdown, cleanliness, organization, and overall readiness of banquet rooms, meeting spaces, pre-function areas, and event equipment. This position plays a critical role in ensuring every meeting, conference, wedding, banquet, and special event is prepared accurately, safely, and on time according to the Banquet Event Order (BEO) and hotel standards.

The Banquet Houseperson works closely with Banquet Leadership, Banquet Servers, Culinary, Stewarding, Engineering, and other hotel departments to execute events successfully. This role requires a strong sense of urgency, attention to detail, physical stamina, teamwork, and the ability to adjust quickly when event needs or room setups change.

The expectation is simple: every event space should be clean, complete, properly set, and guest-ready before the client or guests enter the room.

Essential Duties & Responsibilities

Banquet & Meeting Room Setup

• Review Banquet Event Orders (BEOs), room diagrams, and instructions from Banquet Leadership to understand daily event requirements.

• Set banquet and meeting rooms according to the specifications outlined on the BEO and approved room diagrams.

• Properly arrange tables, chairs, linens, staging, dance floors, podiums, risers, easels, registration tables, buffet tables, water stations, and other required equipment.

• Set rooms in various configurations, including classroom, theater, conference, boardroom, U-shape, hollow square, rounds, reception, banquet, and other customized arrangements.

• Ensure tables and chairs are properly aligned, evenly spaced, clean, and presentable.

• Ensure room setups meet hotel standards as well as applicable safety and fire-code requirements.

• Confirm all required equipment and supplies are present before the event begins.

• Complete assigned setups within established deadlines and communicate immediately if a setup cannot be completed on time.

• Assist with last-minute room changes or additional equipment requests with urgency and professionalism.

Event Readiness & Quality Control

• Conduct a final review of assigned event spaces before guest arrival.

• Ensure meeting rooms, banquet spaces, pre-function areas, hallways, and entrances are clean and free of clutter.

• Check tables, chairs, linens, floors, walls, doors, lighting, trash receptacles, and other visible areas for cleanliness and presentation.

• Ensure water stations and other designated meeting supplies are properly positioned and maintained.

• Immediately report damaged furniture, equipment, fixtures, carpet, walls, lighting, or other maintenance concerns to Banquet Leadership.

• Correct setup deficiencies immediately when identified.

• Maintain awareness of the daily event schedule and anticipate upcoming room turns and changes.

Room Turns & Event Transitions

• Efficiently break down completed events and reset rooms for the next scheduled function.

• Prioritize room turns based on event start times and instructions from Banquet Leadership.

• Work with the banquet team to execute quick room changes while maintaining accuracy and safety.

• Remove used linens, trash, equipment, and supplies promptly after events.

• Return tables, chairs, staging, equipment, and other materials to their proper storage locations.

• Ensure event spaces are not left unattended in an incomplete or unsafe condition during room transitions.

Cleanliness & Organization

• Maintain banquet rooms, meeting rooms, pre-function areas, banquet storage rooms, service corridors, and equipment areas in a clean and organized condition.

• Sweep, vacuum, spot clean, mop, or otherwise prepare event spaces as needed.

• Remove trash and debris before, during, and after events.

• Keep banquet storage areas organized so equipment can be safely and efficiently located.

• Properly stack and store tables, chairs, risers, staging, dance floors, and other banquet equipment.

• Maintain clear walkways, exits, fire doors, and emergency access points at all times.

• Immediately address spills, trip hazards, broken equipment, or other safety concerns.

• Assist in maintaining banquet equipment to extend its useful life and reduce unnecessary damage or replacement costs.

Guest & Client Service

• Maintain a professional and welcoming presence when working in guest areas.

• Acknowledge guests and clients appropriately and provide assistance when requested.

• Respond to reasonable guest or meeting-planner requests promptly and communicate requests to Banquet Leadership when additional assistance is required.

• Avoid disruptive conversations, excessive noise, or unnecessary activity while meetings or events are in progress.

• Protect the guest experience when performing room turns or moving equipment near active functions.

• Demonstrate professionalism, discretion, and respect when working around clients, meeting planners, executives, and event attendees.

Equipment Handling & Safety

• Safely move, lift, carry, assemble, disassemble, and store banquet furniture and equipment.

• Use banquet carts, dollies, and other equipment properly and safely.

• Follow proper lifting techniques and request assistance when moving oversized or heavy equipment.

• Never block emergency exits, fire extinguishers, electrical panels, hallways, or other required access points.

• Follow all hotel safety, sanitation, security, and loss-prevention procedures.

• Report accidents, injuries, damaged equipment, and unsafe conditions immediately.

• Handle hotel equipment carefully to prevent unnecessary damage and financial loss.

Teamwork & Communication

• Maintain consistent communication with Banquet Leadership regarding room status, completed setups, outstanding needs, and potential delays.

• Work collaboratively with Banquet Servers, Culinary, Stewarding, Engineering, Housekeeping, Front Office, Sales/Catering, and other departments.

• Assist other banquet team members when operational needs require additional support.

• Participate in pre-shift meetings and review the day’s events and priorities.

• Communicate respectfully and professionally with fellow team members and leaders.

• Support a culture of accountability, teamwork, urgency, and hospitality.

• Accept coaching and direction and make immediate adjustments when expectations are clarified.

BEO Accountability

The Banquet Houseperson is expected to understand that the Banquet Event Order (BEO) is the operational roadmap for each event.

The Houseperson is responsible for reviewing assigned BEO requirements and ensuring the physical room setup matches those requirements. Any discrepancy, missing equipment, unclear instruction, or potential operational concern must be brought to Banquet Leadership’s attention before the event begins.

Do not assume or make unauthorized changes to a client’s setup. When clarification is needed, elevate to Banquet Leadership.

Attendance & Scheduling Expectations

Banquet operations are driven by business volume and event schedules. The Banquet Houseperson must be available to work a flexible schedule that may include:

• Early mornings

• Day shifts

• Evenings and late nights

• Weekends

• Holidays

• Extended shifts based on business demand

Reliable and punctual attendance is an essential function of this position. Team members are expected to arrive on time, in proper uniform, and ready to work at the beginning of their scheduled shift.

Because event setups are time-sensitive, tardiness or unplanned absences can significantly impact the operation and guest experience.

Physical Requirements

This is a physically demanding position. Team members must be able to perform the essential functions of the position with or without reasonable accommodation.

The position regularly requires:

• Standing and walking for extended periods.

• Frequent bending, reaching, pushing, pulling, twisting, and lifting.

• Moving banquet tables, chairs, staging, risers, dance-floor sections, carts, and other event equipment.

• Repetitive setup and breakdown activities throughout the shift.

• Working at a fast pace during room turns and high-volume event periods.

• Safely lifting and carrying items consistent with the physical requirements established by the hotel.

• Working in banquet rooms, storage areas, service corridors, loading areas, and other operational environments.

Qualifications

• Previous banquet, hotel, convention, event setup, warehouse, or hospitality experience preferred.

• Ability to read and understand Banquet Event Orders, room diagrams, and setup instructions.

• Strong attention to detail and organizational skills.

• Ability to work independently while also functioning effectively as part of a team.

• Strong sense of urgency and ability to prioritize multiple assignments.

• Ability to communicate professionally with guests, clients, leaders, and fellow team members.

• Dependable attendance and punctuality.

• Ability to work a flexible schedule based on business needs.

• Ability to safely operate banquet carts and other approved equipment.

• Must maintain a professional appearance in accordance with hotel grooming and uniform standards.

Performance Expectations

Success in this position is measured by the Houseperson’s ability to consistently deliver:

• Accurate BEO execution.

• On-time room setups.

• Clean and organized event spaces.

• Efficient room turns.

• Proper care and storage of banquet equipment.

• Safe work practices.

• Strong attendance and punctuality.

• Effective communication with Banquet Leadership.

• Professional interaction with guests and clients.

• Teamwork and willingness to support the overall operation.

The Banquet Houseperson is expected to take ownership of assigned areas. If something is missing, damaged, incorrect, or not guest-ready, the expectation is to correct it when possible or immediately communicate it to the appropriate leader rather than leaving the issue unresolved.

Overall Expectation

Our banquet spaces are a direct reflection of the hotel. Guests and clients should never walk into a room that appears unfinished, disorganized, dirty, or unprepared.

The Banquet Houseperson plays an essential role in creating the first impression of every event. Through attention to detail, urgency, teamwork, and pride in presentation, this position helps ensure every event begins with a space that is clean, polished, safe, accurate, and ready to create an exceptional experience.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.