Banquet House Attendant

Azul Hospitality; Koloa (HI); On-site; USD 24,108 - 26,174; Part time

Job summary

Azul Hospitality is looking for a Banquet Staff member at Koloa Landing. This entry-level seasonal position involves setting up, cleaning, and maintaining meeting and banquet rooms in line with the hotel's standards. Candidates should be detail-oriented and have strong communication and customer service skills.

The job demands physical stamina and the ability to lift items weighing up to 45 lbs. A high school education is required, with prior hotel or banquet experience preferred. Join a dynamic team dedicated to hospitality excellence.

Qualifications

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Self-driven and able to work independently.

Responsibilities

• Clean and set up meeting rooms and banquet functions per specifications.
• Keep service corridors and storage areas clean and organized.
• Assist with any guest inquiries and ensure customer satisfaction.

Skills

Communication skills

Customer relations skills

Organizational skills

Detail-oriented

Basic computer skills

Ability to deal with customers

Education

High school or equivalent education

Job description

Job Details

Level: Entry
Job Location: Koloa Landing Autograph Collection - Koloa, HI 96756
Position Type: Seasonal
Salary Range: $17.50 - $19.00 hourly
Job Shift: Any
Job Category: Restaurant - Food Service

Position Purpose

To set‑up, clean and maintain meeting and banquet rooms following the standards of service as set by the hotel. Perform other related duties, including organization, general cleaning, and inventory.

Essential Responsibilities

• Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.
• Vacuum floors, clean walls, and windows/mirrors.
• Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy.
• Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary; straightens all chairs and replenishes water as specified or requested.
• Clears tables, trays and returns all equipment to respective areas.
• Keeps service corridors, pre‑function space, and storage areas clean, organized and unobstructed.
• Upon customer request, locates and delivers convention material to designated location.
• Ensures service corridor safety by transporting all equipment in the proper manner.
• Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.
• Responsible for the proper handling of all supplies and equipment.
• All other duties assigned by manager or supervisor.

Supportive Functions

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Physical Demands

• Environmental conditions are inside; a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by office environmental systems.
• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one (1) hour or more.
• Must be able to stand and exert well‑paced mobility for up to four (4) hours.
• Must be able to exert well‑paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10‑key adding machine, multi‑line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Specific Job Knowledge, Skills and Abilities

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Self‑driven and able to work independently.
• Knowledge of table and bar service.
• Knowledge of appropriate table settings and service ware.

Education

High school or equivalent education required.

Experience

Hotel/resort banquet experience preferred.

Licenses or Certifications

N/A

Grooming

All Staff Members must maintain a neat, clean, and well‑groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

Attendance

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.