Banquet House Attendant (\"Asistente de Banquetes)

AC Detroit at the Bonstelle; Detroit (MI); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Azul Hospitality is seeking a Hotel Banquet Set-Up/Service Associate to set up and maintain meeting and banquet rooms according to BEOs and standards. The role involves cleaning, stocking supplies, delivering materials, and ensuring safety in service corridors and storage areas.

The position requires clear communication, reliability, and the ability to work independently in a fast-paced hotel environment. Regular attendance and adherence to safety procedures are essential.

Qualifications

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Must have good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.

Responsibilities

• Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.
• Vacuums floors, cleans walls, and windows/mirrors.
• Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc.
• Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary.
• Straightens all chairs.
• Replenishes water as specified or requested.
• Clears tables, trays and returns all equipment to respective areas.
• Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.
• Upon customer request, locates and delivers convention material to designated location.
• Ensures service corridor safety by transporting all equipment in the proper manner.
• Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.
• Responsible for the proper handling of all supplies and equipment.
• All other duties assigned by manager or supervisor.
• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Skills

Communication

Customer relations

Detail oriented

Organizational skills

Computer skills

Computational ability

Self-driven

Patience and diplomacy

Independent work

Education

High school or equivalent education

Job description

POSITION PURPOSETo set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel. Perform other related duties, including organization, general cleaning, and inventory.ESSENTIAL RESPONSIBILITIESCleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.Vacuums floors, cleans walls, and windows/mirrors.Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc. are required.Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary. Straightens all chairs. Replenishes water as specified or requested.Clears tables, trays and returns all equipment to respective areas.Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.Upon customer request, locates and delivers convention material to designated location.Ensures service corridor safety by transporting all equipment in the proper manner.Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.Responsible for the proper handling of all supplies and equipment.All other duties assigned by manager or supervisor.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:Assist with any guest inquiry.Follow all company and safety and security policies and procedures.Report maintenance problems, safety hazards, accidents, or injuries.Perform other reasonable job duties as requested by direct and indirect supervisors.PHYSICAL DEMANDSEnvironmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by office environmental systems.Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.Must be able to stand and exert well-paced mobility for up to four (4) hours in length.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Must be able to lift up to 45 lbs. as needed.Must be able to push and pull carts and equipment weighing up to 250 lbs.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:Must be able to speak, read, write, and understand the primary language used in the workplace.Requires good communication skills, both verbal and written.Must have excellent customer relations skills.Must be detail oriented with outstanding organizational and communication skills.Must possess basic computer skills.Must possess basic computational ability.Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.Self-driven and able to work independently.Knowledge of table and bar service.Knowledge of appropriate table settings and service ware.EDUCATIONHigh school or equivalent education required.EXPERIENCEHotel/resort banquet experience preferred.LICENSES OR CERTIFICATIONSN/AGROOMINGAll Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.ATTENDANCERegular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.