Banquet Experience Manager

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company

401(k) Retirement Plan with Company

Paid Vacation and Sick Day

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Job summary

Sonesta International Hotels is seeking a Banquet Manager to lead the banquet service team, ensuring top-quality catering and guest satisfaction. The role focuses on directing staff, coordinating food and beverage details, and maintaining safety and brand standards.

You will drive department results, manage payroll, collaborate with catering teams, and uphold Sonesta's culture of caring. Strong leadership, guest-focused mindset, and ability to train and retain teams are essential.

Qualifications

• High school graduate required, college degree preferred.
• Minimum of 2 years' experience in event management, food and beverage, or related professional area.
• Experience in a hotel and/or hospitality field required.
• Understanding of and previous experience in a union environment highly preferred

Responsibilities

• Provide direction and manage all aspects of the banquet service department in all capacities thereby ensuring top efficiency and high guest satisfaction.
• Responsible for arranging all food and beverage details for all functions, including linens, table set ups and decorations.
• Coordinate and supervise the preparation, presentation, buffet set ups, layouts and service of food and beverage products of functions assigned to ensure highest quality at all times.
• Visually inspect rooms set-ups and equipment to ensure adherence to quality standards.
• Interview, hire, train, and promote Banquet staff. Provide consistent feedback and recommend disciplinary action when appropriate. Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business.
• Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.
• Coordinate proper execution of food preparation and set up by informing kitchen staff when to start plating dishes etc.
• Discuss with the Catering and Convention Services Manager all details of events and functions and plans for flawless execution.
• Review guest satisfaction survey results with employees.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.

Job description

Sonesta International Hotels is seeking a Banquet Manager to lead the banquet service team, ensuring top-quality catering and guest satisfaction. The role focuses on directing staff, coordinating food and beverage details, and maintaining safety and brand standards.

You will drive department results, manage payroll, collaborate with catering teams, and uphold Sonesta's culture of caring. Strong leadership, guest-focused mindset, and ability to train and retain teams are essential.