Banquet Captain | The Charmant Hotel

Columbia Hospitality; La Crosse (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as an Event Operations Lead at a charming hotel, where you will supervise events and ensure exceptional guest experiences. This role offers the opportunity to work in a vibrant hospitality environment, focusing on delivering high-quality service and creating memorable moments for guests. You will be involved in various aspects of event management, from setup to execution, while upholding the company's commitment to sustainability and community engagement. If you are passionate about hospitality and love working in a team-oriented setting, this position is perfect for you!

Qualifications

• 1 year of supervisory experience in a hospitality setting.
• 2 years minimum experience in food and beverage service.

Responsibilities

• Supervise event serving team from setup to breakdown.
• Ensure high service standards and guest satisfaction.
• Assist in setting up and resetting event spaces.

Skills

Event Supervision

Food and Beverage Knowledge

Customer Service

Wine Knowledge

Communication Skills

Education

High School Diploma

Job description

Event Operations Lead | The Charmant Hotel

Reports to: Events Manager

Job Classification: Part Time & Full Time - Hourly

The Weber Group promotes healthy living across multiple industries, including development, hospitality, and healthcare and wellness. Driven by our passion for sustainability, usability, and accessibility, we bring high-quality destinations and experiences to employees and our community. Mindful, conscientious, and trustworthy, we take a hands-on approach from concept to completion. Our mantra, “Leave this place better than we found it,” helps us stay true to who we want to be—every day. We are serious about being good neighbors, and we are fiercely committed to honoring the local identity, style, culture, and people in everything we do. We are proud to be local.

The Event Operations Lead would have the potential to work with multiple entities within the Weber Group portfolio including: The Charmant Hotel, The Waterfront, The Cargill Room event space, Schuby’s Neighborhood Butcher, and more.

Job Responsibilities

1. Supervise the event serving team at all stages of a function from set-up to breakdown
2. Assist in setting up for events, including moving furniture, setting up buffets/food stations and displays, carrying trays, serving guests, and break down after event’s conclusion
3. Reset event spaces in accordance with the Event Managers specifications to ensure the readiness of the room for other functions
4. Attend BEO and/or pre-shift meetings to learn function specifics, including bar specs and guest expectations
5. Work with the Event Manager/Event Chef to confirm quantities of food items and timing of food leaving the kitchen.
6. Consistently check all china, glassware, silverware, and linen.
7. Ensure all inventory needs for upcoming events
8. Greet and welcome guests and respond to their requests in a friendly and courteous manner
9. Offer guests an enjoyable, expertly served, beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
10. Serve and clear food and beverage items in unobtrusive and professional manner
11. Organize small wares and event storage
12. Stay knowledgeable with the current menus and offerings, including preparation, ingredients, and description
13. Takes interest in continuing knowledge and development with wine, beer, spirits and food
14. Must be involved in staff training and adhering to high service standards
15. Involved in holding staff accountable for work performance with the help of the senior event leadership team
16. Performs administrative functions and assists with special projects as needed
17. Conduct oneself in a professional manner at all times to reflect the Weber Groups high standards
18. Uphold health and safety standards including grooming and appearance standards
19. Adhere to the Weber Group policies, laws and requirements pertaining to serving alcoholic beverages

Other Skills & Abilities

1. Excellent reading, writing and oral proficiency in the English language
2. 1 year supervisor/lead experience
3. 2 years minimum of food and beverage experience
4. Great wine and food knowledge
5. Able to work well unsupervised
6. Computer skills helpful but not required
7. Ability to obtain and maintain Alcohol Awareness certification
8. Demonstrate high degree of drive and determination
9. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs, including weekends and Holidays

Physical Requirements

1. Frequently walking and standing, possibly extended distances, while carrying trays
2. Ability to climb stairs when necessary
3. Frequently lift/carry up to 25 lbs
4. Occasionally lift/carry up to 50 lbs
5. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
6. Ability to work long hours, which can become strenuous on the body

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Further, this job description is a living document and intended to evolve as the company and position needs evolve.

The Weber Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Charmant Hotel is a smoke-free, drug-free facility, and equal opportunity employer.