Banquet Captain parttime DoubleTree by Hilton Portland

DoubleTree by Hilton Portland; Portland (OR); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Banquet Captain to oversee events in a vibrant hotel setting. In this role, you will manage banquet staff, ensure exceptional service, and coordinate with clients to deliver memorable experiences. Your leadership and organizational skills will be key in supervising all banquet functions, from setup to execution, while maintaining high standards of service and compliance with regulations. This position offers a dynamic work environment with opportunities for career growth and a comprehensive benefits package. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Employee discounts on hotel stays

Health, dental, and vision insurance

Paid time off and holiday pay

401(k) retirement plan with company match

Qualifications

• 2-3 years of experience in banquet or event management, with supervisory experience.
• Strong leadership, communication, and organizational skills are essential.

Responsibilities

• Supervise and coordinate all banquet functions for smooth operations.
• Lead and manage banquet staff, ensuring exceptional service delivery.

Skills

Leadership

Communication

Event Management

Organizational Skills

Time Management

Education

High School Diploma

Degree in Hospitality Management

Tools

Event Management Software

Microsoft Office Suite

Job description

Job Title: Banquet Captain

Location: DoubleTree by Hilton, Downtown Portland, Oregon

Job Overview:

The DoubleTree by Hilton in Downtown Portland, Oregon, is seeking a dedicated and experienced Banquet Captain to oversee the execution of our events and banquets. The Banquet Captain will be responsible for managing banquet staff, ensuring exceptional service, and coordinating with clients to deliver successful events. The ideal candidate will have a strong background in event management, excellent leadership skills, and a commitment to providing outstanding guest experiences.

Key Responsibilities:

• Supervise and coordinate all banquet functions, ensuring efficient and smooth operations.
• Lead, train, and manage banquet staff, including servers, bartenders, and setup crew.
• Oversee the setup, execution, and breakdown of events according to client specifications and hotel standards.
• Communicate effectively with clients before, during, and after events to ensure satisfaction and address any concerns.
• Collaborate with the culinary team to ensure timely and accurate food and beverage service.
• Maintain a high level of service by inspecting the cleanliness and appearance of event spaces.
• Ensure compliance with health and safety regulations and hotel policies.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage inventory and supplies for banquet operations.
• Assist in developing and implementing standard operating procedures for banquet services.
• Conduct pre-event meetings with staff to review event details and assign responsibilities.
• Monitor event timelines and make adjustments as necessary to ensure smooth execution.
• Maintain accurate records of event details, billing, and staff hours.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Minimum of 2-3 years of experience in banquet or event management, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to handle multiple events and tasks simultaneously.
• Strong organizational and time management abilities.
• Proficiency in event management software and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to lift and carry heavy items (up to 50 lbs) as needed.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Employee discounts on hotel stays and dining.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.