Banquet Captain - Marriott

Defoor Hospitality Group; Chattanooga (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Defoor Hospitality Group in Chattanooga seeks a Banquet Captain to lead banquet teams, set up and break down event spaces, and ensure flawless service from start to finish.

You will supervise servers, bartenders, and housemen, resolve guest issues, and ensure compliance with safety and alcohol service policies while maintaining a clean, professional environment.

Qualifications

• High school diploma or equivalent.
• Prior banquet operations experience preferred.
• Experience as a server preferred.

Responsibilities

• Supervises the set-up and break down of tables, chairs, silverware, linens and glassware for events.
• Resolves problems with guests using critical thinking and problem solving.
• Ensures bartenders verify ages of guests to ensure proper alcohol service.
• Shows and assists servers in proper setup of buffets and order of food.
• Circles guest floor during service to assist servers as needed.
• Verify guest count to ensure accurate billing.
• Generate guest checks and captain reports for events.
• Create side work duties and follow up for completion.
• Maintain clean, show-ready spaces and back hallway.
• Keep uniform and personal appearance clean and professional.
• Certified in Serving Alcohol with Care training (TABC card).
• Know fire alarm and evacuation procedures.
• Keep business information confidential.
• Respond promptly to guest requests and resolve issues.

Skills

Stamina

Heat tolerance

Flexibility

Lifting 50 lbs

Elevated surfaces

Vision (close/far)

Dexterity

Tray carrying

Education

High school diploma or equivalent

Job description

Description

Job Title: Banquet Captain

Department: Banquet

Reports to: Director of Outlets

Status: Non-Exempt / Hourly

Job Summary:

Set up banquet/meeting room with specified, appropriate items. Leads the banquet servers, bartenders, and housemen to success with a calm and authoritative demeanor.

Duties/Responsibilities:

• Supervises the set-up and break down of the tables, chairs, silverware, linens and glassware for events
• Resolves problems with guests to the best of their ability, by using critical thinking and problem solving skills
• Ensuring that the bartenders on events are verifying the ages of every guest to ensure they are of the proper age to consume alcohol
• Shows and assists servers in proper set up of buffets and order of food, while encouraging creativity
• Circling the guest floor during meal service to touch tables and assist servers whenever necessary
• Make sure that the guarantee is accurate for the guest count so that billing can be done properly.
• Generate the guest check for each event that happens during the day along with a corresponding captain report
• Create side work duties for the staff and follow up to confirm completion of assigned tasks.
• Ensure all areas of space are clean and show ready at all times for site visits that may come through any day of the week.
• Maintain a clean work space in the back hallway.
• Maintain a clean uniform and person.
• Certified in Serving Alcohol with Care training and has a valid TABC card.
• Knowledge of fire alarm system and evacuation procedures.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Quickly respond to all guest request
• Immediately resolve any guest issues and report them on the captain report.
• Never eats, drinks, or smokes in view of a guest.

Required Skills/Abilities:

• Must be able to stand/walk on feet for up to 8 hours.
• Must be able to handle heat and stress.
• Must be able to bend, reach, kneel, push and stretch.
• Must be able to lift at least 50 pounds.
• Must be comfortable using a step stool or ladder.
• Must have clear vision for close cleaning and writing tasks.
• Must have clear vision for distances up to 25 feet.
• Must have good finger dexterity for prep work and writing.
• Must be able to use/lift arms for up to 8 hours.

Education and Experience:

• A high school diploma or equivalent.
• Prior experience of banquet operations is preferred.
• Experience as a server is preferred.

Supervisory Responsibilities:

• Supervise and direct banquet staff to set-up and execute event.

Physical Requirements:

• Must be able to stand/walk on feet for up to 8 hours.
• Must be able to handle heat and stress.
• Must be able to bend, reach, kneel, push and stretch.
• Must be able to lift at least 50 pounds.
• Must be comfortable using a step stool or ladder.
• Must have clear vision for close cleaning and writing tasks.
• Must have clear vision for distances up to 25 feet.
• Must have good finger dexterity for prep work and writing.
• Must be able to use/lift arms for up to 8 hours.
• Must be able to carry food trays.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.