Banquet Captain: Lead Events & Elevate Guest Experience

Trilith Guesthouse; Spartanburg (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Spartanburg Marriott is seeking a Banquet Captain who will supervise and coordinate banquet events to ensure seamless service and exceptional guest experiences. The role requires strong leadership, meticulous attention to detail, and the ability to manage a team of servers and support staff during setup, service, and breakdown.

You will work closely with culinary, beverage, and sales teams to meet event specifications and client expectations while maintaining high hospitality standards.

Qualifications

• Experience supervising banquet events and coordinating staff.
• Ability to maintain high levels of hospitality and professionalism.
• Strong leadership and communication skills for event teams.

Responsibilities

• Oversee setup, service, and breakdown of banquet events.
• Ensure adherence to banquet event orders (BEOs) and client expectations.
• Direct banquet servers, bartenders, and support staff with clear instructions.
• Conduct pre-shift meetings and review event details.
• Train and mentor staff to uphold guest-focused service.
• Address performance or guest service issues promptly.
• Serve as primary contact for event hosts and maintain floor presence.
• Coordinate with culinary and beverage teams for timely service.
• Review BEOs and communicate updates to the team.
• Assist scheduling shifts and work with Banquet Manager and Sales/Catering.

Skills

Leadership

Attention to detail

Team management

Job description

Spartanburg Marriott is seeking a Banquet Captain who will supervise and coordinate banquet events to ensure seamless service and exceptional guest experiences. The role requires strong leadership, meticulous attention to detail, and the ability to manage a team of servers and support staff during setup, service, and breakdown.

You will work closely with culinary, beverage, and sales teams to meet event specifications and client expectations while maintaining high hospitality standards.