Banquet Captain (Hotel Swexan)

Hôtel Swexan; Dallas (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Banquet Captain to lead and manage banquet operations. This role involves overseeing staff schedules, ensuring guest comfort, and maintaining high service standards. The ideal candidate will possess strong leadership skills, exceptional time management, and the ability to thrive in fast-paced environments. Join a vibrant team in a unique hospitality setting that values creativity and guest experience, where your contributions will shape memorable events and foster lasting connections. This is an exciting opportunity to be part of a dynamic and immersive atmosphere that celebrates both tradition and innovation.

Qualifications

• 3+ years of experience as a banquet captain or similar role.
• Strong leadership and multitasking abilities are essential.

Responsibilities

• Manage staff schedules and ensure smooth banquet operations.
• Coordinate with kitchen and service staff for food and drink service.
• Train staff on customer service and serving etiquette.

Skills

Leadership Skills

Time Management

Organizational Skills

Customer Service

Multitasking

Communication Skills

Education

High School Diploma or GED

Degree in Hospitality or Similar

Job description

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Summary

As the Banquet Captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the comfort and safety of our guests.

To be a successful banquet captain, you should have strong leadership skills and be able to manage multiple streams of information. Ultimately, a top-notch banquet captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

Core Responsibilities

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.

Minimum Requirements

• High school diploma or GED.
• Degree in hospitality or similar preferred.
• A minimum of 3 years’ experience as a banquet captain or similar.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.