Banquet Captain

Columbia Hospitality; Snoqualmie (WA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability coverage

Company contributed HSA/FSA

Life insurance

401K match

PTO plan

Team outings

Diverse work group

Columbia Cares volunteer opportunities

Upward mobility potential

Discounted lodging, dining, spa, golf,

Online learning platform

Job summary

Columbia Hospitality seeks a Banquet Captain for Salish Lodge & Spa in Snoqualmie, WA. You’ll lead banquet service, coordinate with culinary and stewarding teams, and ensure outstanding guest experiences during high-volume events.

Ideal candidates have a background in food & beverage supervision, solid guest service skills, and ability to manage staff briefings and event timing. Salish Lodge offers a values-driven team environment and comprehensive benefits.

Qualifications

• At least two years of experience in a high volume, quality banquet service operation or equivalent education/experience
• Previous food & beverage supervisory experience
• Basic computer literacy in POS and catering software
• WA Food Handler Card and Class 12 MAST required

Responsibilities

• Maintain standards for food and beverage quality, presentation, handling, sanitation and safety
• Provide high level customer service and guest satisfaction
• Coordinate course timing to dining pace with culinary and service teams
• Brief staff at shift start and communicate updates or issues
• Act as liaison between guests and team during events and resolve guest concerns
• Ensure equipment and banquet setup meets event requirements

Skills

Banquet service

Customer service

Supervisory experience

Education

WA Food Handler Card

Class 12 MAST

Tools

POS system

Job description

Banquet Captain | Salish Lodge & Spa

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

THE PERKS

• Eligibility of perks is dependent upon job status
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Competitive Wages
• Employee Assistance Program
• PTO Plan
• 401K Match
• Team Member Outings
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform

What Success Looks Like

• Maintains standards for food and beverage quality, presentation, handling, sanitation and safety
• Follows all appropriate policies and procedures
• Serves food and beverage to guests and provides quality customer service
• Advises guests, clients and team members on matters relating to food and beverage offerings
• Communicates directly with the Culinary and Stewarding teams during service to ensure proper client and guest service is being achieved
• Coordinates the timing of each course to correspond with the dining pace of the guests
• Assists in the acquisition of special equipment needed for banquet functions
• Conducts a briefing or “line-up” with team members at the beginning of each shift in order to keep staff informed of updates, changes and/or problematic situations
• Represents the lodge as the point of contact during events, acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary.

What You Bring

• At least two years of experience in a high volume, quality banquet service operation; or an equivalent combination of education, training, and experience
• Previous food & beverage supervisory experience
• Basic computer literacy in the Point-of-Sale system and the sales and catering computer application
• Must have current WA Food Handler Card and Class 12 MAST

Native American/Alaskan Native preference applies under applicable TERO requirements

THE FINE PRINT

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Where you’ll work:

Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, and award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.