BANQUET CAPTAIN

Odessa-Marriott-Hotel-; Odessa (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Odessa Marriott Hotel seeks a Banquet Captain to oversee banquet operations from setup through breakdown, ensuring guest satisfaction and brand standards.

You will lead banquet staff, coordinate with kitchen and service teams, manage guest interactions, and ensure safety and quality at events. The role requires strong leadership and excellent communication skills.

Qualifications

• High school diploma or equivalent.
• Proven experience in guest services or banquet operations.
• Strong leadership skills with the ability to lead, train and motivate a team.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate banquet staff to ensure timely and high-quality service during events.
• Oversee the setup and breakdown of banquet rooms according to event specifications and standards.
• Serve as the main liaison between guests and banquet staff to address any needs or concerns promptly.
• Ensure compliance with health, safety, and sanitation regulations throughout banquet operations.
• Collaborate with kitchen and management teams to facilitate smooth food and beverage service.
• Conduct pre-event briefings and post-event evaluations with staff to maintain continuous improvement.
• Assist with inventory and supplies related to banquet services to prevent shortages or excess.
• Handle guest feedback professionally to resolve issues and enhance overall satisfaction.
• Communicate regularly with peers, management and guests
• Peform other duties as assisgned

Skills

Leadership

Guest services

Banquet operations

Communication

Team motivation

Education

High school diploma or equivalent

Tools

Event management software

Banquet management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Odessa, TX, US

2 days ago Requisition ID: 1030

About the Role:

The Banquet Captain plays a pivotal role in ensuring the seamless execution of banquet events within the accommodation of our brand hotel. This position is responsible for overseeing banquet operations from setup through service to breakdown, guaranteeing that all guest expectations are met with professionalism and efficiency. The Banquet Captain leads and coordinates banquet staff, manages guest interactions, and ensures compliance with safety and quality brand standards. Success in this role results in memorable event experiences that enhance the venue's reputation and encourage repeat business. Must be highly comfortable in communicating with guests. Ultimately, the Banquet Captain acts as the primary point of contact during events, ensuring smooth communication between guests, kitchen staff, and service teams.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in guest services or banquet operations within the hospitality industry.
• Strong leadership skills with the ability to lead, train and motivate a team.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience with event management software or banquet management systems.
• Knowledge of food safety and sanitation standards (e.g., Food Handlers certification).
• Previous supervisory experience in a banquet or catering environment.
• Bilingual abilities to effectively communicate with diverse guest populations.
• Must have a TABC (alcohol training and awareness) and Food Handler Certicate upon hire.

Responsibilities:

• Supervise and coordinate banquet staff to ensure timely and high-quality service during events.
• Oversee the setup and breakdown of banquet rooms according to event specifications and standards.
• Serve as the main liaison between guests and banquet staff to address any needs or concerns promptly.
• Ensure compliance with health, safety, and sanitation regulations throughout banquet operations.
• Collaborate with kitchen and management teams to facilitate smooth food and beverage service.
• Conduct pre-event briefings and post-event evaluations with staff to maintain continuous improvement.
• Assist with inventory and supplies related to banquet services to prevent shortages or excess.
• Handle guest feedback professionally to resolve issues and enhance overall satisfaction.
• Communicate regularly with peers, management and guests
• Peform other duties as assisgned

Skills:

The Banquet Captain utilizes guest service skills daily to anticipate and fulfill the needs of event attendees, ensuring a positive and memorable experience. Leadership and communication skills are essential for directing banquet staff and coordinating with multiple departments to maintain smooth operations. Organizational skills are applied to manage event timelines, room setups, and inventory control efficiently. Problem-solving abilities are critical when addressing unexpected challenges or guest concerns promptly and professionally. Additionally, knowledge of safety and sanitation practices ensures compliance and promotes a safe environment for both guests and staff.