BANQUET CAPTAIN

ViziRecruiter,LLC.; Illinois; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading hospitality company is seeking a Banquet Captain in Illinois to oversee operations during events, ensuring exceptional guest service and successful execution. With at least 2 years of experience required and a strong background in food and beverage standards, candidates should possess excellent communication and organizational skills. The role demands effective team management and the ability to multitask in fast-paced situations. Relevant certifications and a high school diploma are essential. Benefits include competitive compensation and career growth opportunities.

Qualifications

• 2+ years of banquet or restaurant experience required.
• Prior supervisory or leadership experience preferred.
• Required alcohol service certification (e.g., BASSET in Illinois).

Responsibilities

• Supervise banquet servers, bartenders, and housepersons during events.
• Review and interpret Banquet Event Orders for event execution.
• Coordinate timing of courses and service flow with culinary staff.

Skills

Team management

Communication

Organizational abilities

Attention to detail

Fast-paced multitasking

Education

High school diploma or equivalent

Hospitality or related education

Tools

Alcohol service certification

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

The Banquet Captain is responsible for overseeing banquet and event operations to ensure exceptional guest service and successful event execution. This role provides direct supervision of banquet staff during events, ensures adherence to service standards, and serves as the primary point of contact between management, culinary teams, and event hosts.

• Supervise banquet servers, bartenders, and housepersons during event setup, service, and breakdown.
• Review and interpret Banquet Event Orders (BEOs) to ensure accurate event execution.
• Conduct pre‑shift meetings to review event details, service expectations, and assignments.
• Oversee proper room setup according to diagrams and event specifications.
• Ensure food and beverage service is executed professionally and efficiently.
• Monitor guest satisfaction and promptly address concerns or special requests.
• Coordinate timing of courses and service flow with culinary staff.
• Ensure compliance with alcohol service laws and company policies.
• Maintain cleanliness, organization, and safety standards in banquet areas.
• Assist with training and mentoring banquet staff.
• Support inventory control and proper handling of equipment and supplies.
• Complete post‑event reports and communicate operational feedback to management.

Requirements

• High school diploma or equivalent required; hospitality or related education preferred.
• 2+ years of banquet or restaurant experience required.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of food, beverage, and service standards.
• Required alcohol service certification (e.g., BASSET in Illinois).
• Ability to work evenings, weekends, and holidays.
• Strong team management skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast‑paced environment.
• High attention to detail and service quality.
• Professional appearance and demeanor.
• Ability to resolve guest issues calmly and effectively.
• Standing and walking for extended period.
• Lifting up to 30–40 pounds.
• Frequent bending, reaching, and carrying equipment.