Banquet Captain

Rolling Hills Casino; Corning (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Rolling Hills Casino is seeking a Banquet Captain to lead banquet operations with a focus on guest comfort, safety, and seamless service. You will manage staff shifts, coordinate with kitchen and service teams, and ensure high standards of cleanliness and safety across events.

Ideal candidates have at least 2 years in food service, strong customer service and leadership skills, and experience with POS systems.

Qualifications

• Must be 21 years or older.
• Two years of specialized experience in food services or banquet operations.
• Knowledge of computers in a Windows environment required.
• Previous experience with a POS system preferred.
• Gaming license issued by the relevant gaming authority and RBS certification as trained at Rolling Hills Casino.
• Food handler’s permit from a relevant government agency.
• Title 31 certification as trained by Rolling Hills Casino.
• Valid state-issued driver’s license.

Responsibilities

• Greet guests and assist with seating; coordinate layouts and event logistics.
• Set up and manage staff shifts and timetables; provide training on customer service and etiquette.
• Oversee event setup/deconstruction and on-floor service; liaise with kitchen and service staff.
• Monitor supplies, inventory, and equipment; handle guest questions and complaints.
• Ensure compliance with safety regulations and cleanliness standards; maintain a hospitable team atmosphere.
• Maintain daily tip records and adhere to departmental policies and procedures.
• Direct staff, issue clear instructions, and ensure accurate execution of duties.
• Supervise and assist cast members in delivering exceptional service and operating POS systems.

Skills

Customer service

Leadership

Team coordination

Problem solving

Communication

Education

High School Diploma or GED

Tools

POS System

Windows OS

Job description

SummaryThe Banquet Captain ensures that the designated banquet operations proceed efficiently while prioritizing the comfort and safety of our guests. The individual exhibits empathetic leadership abilities and effectively manages multiple flows of information. A professional banquet captain maintains composure under high-pressure circumstances and showcases exceptional time management and organizational skills.Essential Duties and Responsibilities include the following:Welcoming guests upon their arrival and assisting them with their seating arrangements.Assisting managers and organizers with planning the layout and logistics of events.Setting up and managing staff shifts and timetables.Developing and providing staff with the necessary training, including customer service, and serving etiquette.Managing the setup and deconstructing of events.Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.Monitoring the inventory of supplies, equipment, and furniture.Tending to guests' requests, questions, and complaints.Ensuring that the venue and facilities remain neat and clean.Ensuring that all applicable safety regulations are communicated and adhered to.Providing constant, attentive, and friendly service to guests.Maintaining a hospitable and team atmosphere with fellow staff.Overseeing the sale of alcoholic beverages and food to guests, following RBS guidelines.Addressing any concerns, problems, or positive remarks with the Manager ort Supervisor.Attending and passing a written test from the RBS program.Maintaining daily record keeping of tipsFollowing established departmental policies and procedures.Ensuing work procedures, and work schedules are adhered to and expedites workflow.Issuing written and oral instructions.Assigning duties and examines work for exactness, neatness, and conformance to policies and procedures.Performing or assisting cast members/staff in performing duties and teaches customer service skills.Showing competent use of POS SystemPreparing inventories as requested.Follow established company and departmental standards as outlined in the BEOOther Duties as assignedRequirementsMinimum 21 years of ageCompletion of Orientation and safety trainingAdditional safety trainings as assignedBlack nonslip shoes.Supervisory Responsibilities (limited to specific assignments)Responsibilities include training employees; planning, assigning, and directing work, and addressing complaints and resolving problems.Education and/or ExperienceHigh School Diploma or General Education Degree (GED) is preferred. Two years specialized experience working in the food services industry; or equivalent combination of education and experience. Knowledge of computers in a Windows environment is required. Must have previous experience with a Point of Sale (POS) system. Candidate must have previous customer service experience.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to speak effectively before groups of customers or employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, RegistrationsGaming license issued by the Paskenta Gaming Commission. RBS certification as trained at Rolling Hills Casino. Food handler’s permit from a relevant government agency. Must obtain Title 31 certification as trained by Rolling Hills Casino. Valid state issued Driver’s license.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods, typically up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee frequently is required to talk or hear. The employee is regularly required to walk. The employee must frequently lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is exposed to tobacco smoke. The noise level in the work environment is usually loud.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.