Banquet Assistant Manager

Boyd Gaming; Missouri; On-site; USD 50,000 - 75,000; Full time

Job summary

Boyd Gaming Corporation is seeking a banquet supervision professional in Missouri to lead and develop a team, ensuring exceptional guest experiences in a fast-paced banquet/catering environment.

You will hire, train, and coach staff, manage labor costs, oversee safety and cleanliness, and uphold gaming regulations while maintaining high service standards.

Qualifications

• Two to five years of food service experience with at least one year in supervision in a banquet/catering environment.
• A four year bachelor's degree and understanding of labor costs and scheduling.
• Ability to read and write English well and work varied shifts.

Responsibilities

• Interview, hire, train, and orient new team member to their job.
• Evaluate and oversee job performance.
• Coach and mentor servers, banquet setup team, bartenders and banquet captains.
• Maintain presence in the room and ensure guest satisfaction and safety.
• Understand food and beverage costing and manage inventory and par stock.
• Follow policies, drive improvements, and ensure compliance with Missouri Gaming Rules.

Skills

Supervision

Guest service

Labor cost management

Team coaching

Communication

Education

Bachelor's degree

Tools

POS system

Back office software

TIPS certification

Serve Safe

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Interview, hire, train, and orient new team member to their job.
• Evaluate and oversee job performance.
• Responsible for assisting team members with goal setting and development plans.
• Conduct group and individual training as to Policies and Procedures, equipment, and area set up.
• Meet labor objectives while achieving guest satisfaction.
• Coach and mentor servers, banquet setup team, bartenders and banquet captains.
• Maintains available presence in the room.
• Prepare documentation for labor cost when necessary.
• Understand the food and beverage costing program and work to ensure goals are met.
• Order supplies and maintains par stock and inventory control.
• Understand and follow all Policies and Procedures dictated by the administration and suggest and initiate necessary changes and improvements.
• Act in relation to team members, guests, and/or the public in a manner consistent with the best interests of the banquet operation.
• Ensure team member safety by providing a clean, safe, healthy environment with base program.
• Must be an expert on guest satisfaction and guest recovery.
• Responsible for the cleanliness of entire facility.
• Responsible for promoting and encouraging a fun environment.
• Must follow Missouri Gaming Rules and Regulations.
• Must be able to efficiently use the Point of Sale and back office computer system.
• Ability to grasp, bend, lift and/or carry or otherwise, move or push goods on a cart weighing a maximum of 50 lbs. on occasion.
• Ability to organize and prioritize work and meet deadlines.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Two (2) to five (5) years’ experience in food service with a minimum of one (1) year in supervision in a banquet/catering environment.
• Four (4) year bachelor’s degree
• Complete understanding of labor costs and scheduling.
• Able to read and write English sufficiently to communicate with co-workers and supervisors.
• Able to work varied shifts and hours.
• Must be able to successfully complete TIPS, Serve Safe and any other necessary courses offered by Ameristar Casinos, Inc.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 21 years of age

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.