Bankruptcy Specialist

Exeter Finance; Dallas (TX); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Exeter Finance is seeking a Bankruptcy Specialist to manage day-to-day administration of bankruptcy accounts, including processing filings, maintaining records, monitoring activity, and ensuring compliance with legal requirements.

You will collaborate with customers, attorneys, trustees, vendors, and internal teams to support accurate servicing, account adjustments, and timely resolutions across the bankruptcy lifecycle.

Qualifications

• 1+ years in Auto Finance servicing, bankruptcy favored.
• High School Diploma or equivalent preferred.
• Familiarity with Chapter 7 and Chapter 13 experiences.
• Strong communication with customers and stakeholders.
• Proficiency with loan servicing systems and MS Office.

Responsibilities

• Review and process bankruptcy filings and related account activity.
• Maintain records and reconcile accounts through the bankruptcy lifecycle.
• Monitor case activity and document compliance with regulations.
• Communicate with customers, attorneys, and trustees to resolve issues.
• Collaborate with Legal, Collections, and Servicing teams on defaults and charge-offs.

Skills

Strong communication

Attention to detail

Organizational skills

Customer service

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Loan servicing systems

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Summary

The Bankruptcy Specialist is responsible for the day-to-day administration of bankruptcy accounts, including processing bankruptcy filings, maintaining account records, monitoring case activity, and ensuring compliance with legal and regulatory requirements. Works with customers, attorneys, trustees, vendors, and internal business partners to support accurate and timely servicing of bankruptcy accounts.

Job Duties

• Review, analyze, and process bankruptcy filings, notifications, correspondence, and other account activity to determine account status and ensure appropriate handling in accordance with established service levels, quality standards, and legal requirements.
• Perform bankruptcy account maintenance activities, including account reconciliation, correction of discrepancies, and processing of servicing actions to ensure accurate account administration throughout the bankruptcy lifecycle.
• Monitor bankruptcy accounts and complete required documentation, recordkeeping, loan modifications, payment deferrals, and other account adjustments in a timely and accurate manner.
• Communicate with customers, attorneys, trustees, vendors, and other stakeholders to obtain information, resolve bankruptcy related issues, explain the impact of bankruptcy proceedings, and address account inquiries.
• Partner with Legal, Collections, Servicing, and other internal business partners to ensure bankruptcy accounts are managed appropriately, including matters related to defaults, repossessions, charge-offs, and regulatory compliance.
• Ensure compliance with bankruptcy regulations, company policies, audit requirements, and industry standards by maintaining current knowledge of applicable laws, procedures, and servicing practices.
• Regular attendance and punctuality during scheduled work hours are essential functions of this position. The position requires the employee to report as scheduled and on time and to be present during the hours necessary to perform the position’s essential duties and meet operational requirements.

Education and Work Experience

• 1+ years in Servicing - Auto Finance, Bankruptcy experience highly preferred but not required.
• High School Diploma or equivalent degree preferred.
• Working knowledge of bankruptcy processes and regulations, including Chapter 7 and Chapter 13 proceedings.
• Strong understanding of loan servicing processes and account maintenance activities.
• Effective communication and customer service skills with the ability to interact professionally with customers and external stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining quality and compliance standards.
• Proficiency with loan servicing systems, Microsoft Office applications, and other business tools.
• #LI-Remote.

Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. The pay range for this role is $19.80 - $24.40 hourly.

Exeter Finance LLC is an Equal Opportunity Employer.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more. As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

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